Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terriance McSwain

Grand Rapids

Summary

Outgoing individual who is committed to outstanding customer service. Personable and able to work in fast-paced environments. Good at taking direction and following through on policies and procedures. Excellent team leader with strong communication skills, seeking a full time position that will utilize customer services skills and experience.

Overview

18
18
years of professional experience

Work History

Auto Detailer

Fox Hyundai Kia
Kentwood, MI
01.2026 - Current

* Performed thorough cleaning, waxing, and buffing of vehicle exteriors to restore showroom quality.

* Meticulously cleaned and vacuumed vehicle interiors, including upholstery, carpets, and compartments.

* Applied specialized treatments to protect vehicle surfaces from environmental damage and wear.

* Inspected vehicles for imperfections and performed minor repairs or touch-ups as needed.

* Maintained a clean and organized work area, adhering to safety standards and procedures.

Service Agent

Enterprise Mobility
Grand Rapids, MI
05.2019 - 10.2025
  • Service and assist customers as needed.
  • Move vehicles to designated areas to ensure customer accessibility.
  • Inspection of incoming vehicles for safety concerns, cleanliness and damage. Light and heavy maintenance to vehicles

Customer Service/Service Agent
Fremont, OH
05.2019 - 10.2019
  • Basic customer service responsibilities (phone calls, transportation assistance and addressing customer concerns).
  • Responsible for reporting any vehicle damage following company policy and procedures.
  • Inspection of vehicles for safety concerns, cleanliness and damage.
  • Providing light and heavy maintenance to vehicles.

Night Crew Worker

Yesterdog
01.2008 - 01.2019
  • Clean work areas, equipment, utensils, dishes and silverware.
  • Prepare a variety of foods according to customer orders or supervision instructions.
  • Package takeout foods or serve food to customers for dine-in.
  • Complete all shift duties for proper closing.

Student Assistance

Grand Rapids Community College
01.2012 - 12.2012
  • Aid secretarial staff in the Associate Dean of Career and Counseling office.
  • Type, file and duplicate materials.
  • Stock materials and supplies.
  • Stay up to date on campus activities and events.
  • Provide basic customer service to guests.

Education

High School Diploma - undefined

Ottawa Hills High School
Grand Rapids, MI
05.2010

Skills

  • Automotive detailing
  • Interior detailing proficiency
  • Engine bay detailing
  • Waxing and sealing
  • Fabric treatment
  • Exterior waxing
  • Interior and exterior cleaning

Timeline

Auto Detailer

Fox Hyundai Kia
01.2026 - Current

Service Agent

Enterprise Mobility
05.2019 - 10.2025

Customer Service/Service Agent
05.2019 - 10.2019

Student Assistance

Grand Rapids Community College
01.2012 - 12.2012

Night Crew Worker

Yesterdog
01.2008 - 01.2019

High School Diploma - undefined

Ottawa Hills High School