Summary
Overview
Work History
Education
Skills
Timeline
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TerriAnn Peters

JAMAICA,NY

Summary

Energetic and professional with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

14
14
years of professional experience

Work History

OPERATIONS MANAGER, Customer Experience

Park Day
New York, New York
03.2021 - Current
  • Customer Service
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.

LEAD TEAM CAPTAIN, Catering

SO RIPE
11.2016 - 03.2020
  • Customer Service
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Client Safety
  • Food prep
  • Accomplished multiple tasks within established timeframes.
  • Food Safety
  • Provided exceptional guest experiences by anticipating needs and exceeding expectations throughout their journey onboard.

OFFICE RECEPTIONIST

MIKE'S FLOOR COVERING
06.2010 - 10.2016
  • Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
  • Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
  • Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
  • Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.


Education

No Degree - Occupational Therapy

YORK COLLEGE
Queens, NY
05.2009

High School Diploma -

HILLCREST HIGH SCHOOL
Queens, NY
06.2005

Skills

  • Communication
  • Customer Service
  • Problem Solving
  • Teamwork
  • Time Management
  • First Aid
  • Team Player
  • NYS Food Handler's Certificate

Timeline

OPERATIONS MANAGER, Customer Experience

Park Day
03.2021 - Current

LEAD TEAM CAPTAIN, Catering

SO RIPE
11.2016 - 03.2020

OFFICE RECEPTIONIST

MIKE'S FLOOR COVERING
06.2010 - 10.2016

No Degree - Occupational Therapy

YORK COLLEGE

High School Diploma -

HILLCREST HIGH SCHOOL

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TerriAnn Peters