Terriann Welsh
Philadelphia,PA
Summary
A results-oriented and exceptionally dedicated administrative professional, adept at managing accounts and strategic initiatives with a track record of leadership across dynamic and demanding roles. Proficient in effective supervision and training methodologies, I bring solid experience in driving organizational success through meticulous office management strategies. Motivated, reliable, and consistently professional, I excel in multitasking within fast-paced environments, consistently delivering positive outcomes. As a team player, I foster productive relationships and effortlessly connect with individuals from diverse backgrounds, leveraging strong interpersonal and communication skills.
Overview
18
18
years of professional experience
Work History
Mail Operations Manager/ Department of Revenue
City Of Philadelphia
Philadelphia, PA
01.2020 - Current
- Head of the City’s outgoing mail center
- Manages a staff of 14 individuals
- Coordinates and oversees an operation that brings in 14 million in profit annually for the city of Philadelphia
- Completes mailings/projects for the city’s commissioner's office, mayor’s office, and several other departments within the city of Philadelphia
- Performed study of management system problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis
- Implemented new procedures and methods to run a more efficient operation.
Supervisor Mail Matrix Technician/ Supply Chain
Thomas Jefferson Hospital
Philadelphia, PA
10.2015 - 01.2020
- Supervised a Mail Matrix unit of 15 members
- Coordinated, oversaw, and monitored the online Mail Matrix system
- Reviewed and evaluated production and analysis of supply chain; recommended and approved changes of application forms and supply chain reports reflecting mail matrix data for all programs and levels and confer with management and users about format, distribution, and purpose to identify problems and improvements
- Maintained audit files and developed and implemented a mail records management program for filing, protection, and retrieval of records, and ensured compliance with the program
- Performed study of mail matrix management system problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
Mail Matrix Technician/ Supply Chain
Thomas Jefferson Hospital
Philadelphia, PA
09.2006 - 10.2015
- Coordinated, oversaw, and monitored the online Mail Matrix system
- Reviewed and evaluated production and analysis of supply chain; recommended and approved changes of application forms and supply chain reports reflecting mail matrix data for all programs and levels and confer with management and users about format, distribution, and purpose to identify problems and improvements
- Maintained audit files and developed and implemented a mail records management program for filing, protection, and retrieval of records, and ensured compliance with the program
- Performed study of mail matrix management system problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
Education
MBA IT Management -
Western Governors University
06-2024
Bachelor of Science in Business Administration & Management -
Chestnut Hill College
12.2017
Skills
- Operations Management
- Workflow Administration
- Finance Management
- Administrative Functions
- Staff Development & Training
- Supply Chain Management
- Project Management
- Negotiation & Presentation Skills
- Customer service
- Performance monitoring
- Technology
- Communication improvements
- Process Improvements
- Supply chain distribution
- Budget Development and Management
- Delegation
- Strategic Planning
- Goal attainment
- Problem-Solving
- Stakeholder Relations
- Client Relationships
- Team Leadership
- Business Intelligence
- Operations Oversight
- Quality assurance and control
- Warehouse Operations
- Risk Management
- Workforce training
- Data Management
- High-pressure environments
- MS Office
- Management
- Continuous improvements
- Business and Operations Management
- Inventory Management
- Workflow Optimization
Timeline
Mail Operations Manager/ Department of Revenue
City Of Philadelphia
01.2020 - Current
Supervisor Mail Matrix Technician/ Supply Chain
Thomas Jefferson Hospital
10.2015 - 01.2020
Mail Matrix Technician/ Supply Chain
Thomas Jefferson Hospital
09.2006 - 10.2015
MBA IT Management -
Western Governors University
Bachelor of Science in Business Administration & Management -
Chestnut Hill College
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