Terrianna Green-jenkins
Seattle,WA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Front Desk Agent/Manager
Belltown Inn
09.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front Desk Lead
Moxy Hotel
04.2022 - 10.2022
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
Front Desk Supervisor
Hilton Garden Inn Hotel
04.2021 - 04.2022
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
Security Officer
Northwest Security Services Inc
09.2020 - 04.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Education
No Degree -
Seattle Vocational Institute
Seattle, WAHigh School Diploma -
Rainier Beach High School
Seattle, WA06.2017
Skills
- Safety and Security Procedures
- Report Generation
- Transportation Information
- Front Office Support
- Hospitality Service Expertise
- Customer Service
- Guest Accommodations
- Office Management
- Reservations
- Data Entry
- Front Office Management
- Data Confidentiality
- Transportation Arrangements
- Staff Supervision
- Staff Training
- Quality Assessment
- Team Supervision
- Nightly Audits
Timeline
Front Desk Agent/Manager
Belltown Inn
09.2022 - Current
Front Desk Lead
Moxy Hotel
04.2022 - 10.2022
Front Desk Supervisor
Hilton Garden Inn Hotel
04.2021 - 04.2022
Security Officer
Northwest Security Services Inc
09.2020 - 04.2021
No Degree -
Seattle Vocational Institute
High School Diploma -
Rainier Beach High School
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