TERRICA JOHNSON
Fort Worth,Texas
Summary
Strategic Senior Quality & Compliance Analyst with 10+ years of experience in mortgage servicing, regulatory oversight, enterprise QA frameworks, and operational risk mitigation. Expert in MERS governance, MSP (Black Knight), audit leadership, root cause analytics, and regulatory controls. Proven success reducing compliance exposure, strengthening internal controls, and driving measurable quality improvements in high-volume financial environments.
Overview
15
15
years of professional experience
Work History
Quality Analyst I
Dovenmuehle Mortgage
10.2021 - Current
- Lead MERS compliance audits ensuring accurate loan registration, transfers, and deactivations.
- Validate servicing data integrity within MSP (Black Knight).
- Execute monthly/quarterly QC reviews of loan boarding and servicing transfers.
- Identify regulatory exceptions and deliver executive-level reporting.
- Conduct root cause analysis and implement corrective action plans.
- Ensure adherence to federal/state regulations and investor guidelines.
- Support system conversions through data mapping validation and testing.
Project Coordinator
Novaspect
08.2019 - 08.2021
- Reduced project timelines by 50% through process improvement initiatives.
- Coordinated cross-functional teams and third-party vendors.
- Managed risk assessments reducing project risk exposure by 25%.
- Developed project scopes, tracked assumptions, and maintained schedules.
- Implemented tracking systems for client requests and timeline revisions.
- Managed scope, schedule, and cost modifications using governance controls.
- Maintained stakeholder communication and documentation standards.
Quality Analyst / Sr Specialist II
JP Morgan Chase
05.2011 - 08.2021
- Developed enterprise QA testing strategies across Risk & Operations.
- Monitored testing protocols and ensured regulatory compliance.
- Created audit metrics and analytical reporting frameworks.
- Investigated software faults and high-risk database changes.
- Served as Subject Matter Expert for GCC process controls.
- Converted and optimized test case frameworks for efficiency.
- Led Evergreen certification procedures and compliance initiatives.
- Coordinated analysts in credit risk reviews and cash exception audits.
- Produced executive-ready deviation reports and trend analyses.
Education
MS Excel – Advanced -
High School -
Mary D. Bradford High School
Skills
- REGULATORY COMPLIANCE (CFPB, Investor, MERS)
- MERS Registration & Transfer Audits
- MSP (Black Knight)
- Internal Audit & QC Programs
- Risk Mitigation & Controls
- Root Cause & Trend Analysis
- Exception & Executive Reporting
- System Testing & Data Mapping
- Process Improvement
- Cross-Functional Leadership
Core Expertise
- Regulatory Compliance (CFPB, Investor, MERS)
- MERS Registration & Transfer Audits
- MSP (Black Knight)
- Internal Audit & QC Programs
- Risk Mitigation & Controls
- Root Cause & Trend Analysis
- Exception & Executive Reporting
- System Testing & Data Mapping
- Process Improvement
- Cross-Functional Leadership
Timeline
Quality Analyst I
Dovenmuehle Mortgage
10.2021 - Current
Project Coordinator
Novaspect
08.2019 - 08.2021
Quality Analyst / Sr Specialist II
JP Morgan Chase
05.2011 - 08.2021
MS Excel – Advanced -
High School -
Mary D. Bradford High School