Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
SeniorSoftwareEngineer
Terrica Jones

Terrica Jones

Mableton,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Amazon
Atlanta, GA
02.2021 - 11.2022
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Exceeded metric goals and accomplished business objectives by inspiring staff and promoting target rates.
  • Exceeded historic rates for building; beginning 2022 with 24 UPH to November 2022 UPH 45.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Salon Owner/Operator

Formulas Salon
Atlanta, GA
08.2012 - 01.2019
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Provided financial management through preparation of bank deposits and settlement of sales, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order new inventory.
  • Staffed salon with 4-8 members, creating full service salon.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Learned and remained updated on statutory requirements and regulations.

Executive Assistant

Production Company
Houston, TX
08.2008 - 08.2014
  • Organized and coordinated conferences, team meetings, trade shows, and industry events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management.
  • Screened calls and emails and initiated actions to respond.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for president, team members, and guests.
  • Handled postage and shipping correspondence for online order fulfillment and coordinating with delivery parcels and courier services.
  • Increased start-up company's product line. Company went from 4 products to full line of 12 products, including styling team and 24 educational programs.

Education

Bachelor of Science - Business Administration And Management

Ashford University
San Diego, CA
03.2023

Skills

  • Corporate Social Responsibility
  • Adobe Systems Adobe Acrobat
  • Financial Statements
  • Customer Service
  • Scheduling and Coordinating
  • Managing Multiple Priorities
  • Communication
  • Calendar and Scheduling Software

Affiliations

Atlanta Realtors Association

Women's Council of Realtors Atlanta

Certification

  • Licensed GA Real Estate Sales Agent - lic 2021

Timeline

Assistant Manager

Amazon
02.2021 - 11.2022

Salon Owner/Operator

Formulas Salon
08.2012 - 01.2019

Executive Assistant

Production Company
08.2008 - 08.2014

Bachelor of Science - Business Administration And Management

Ashford University

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Terrica Jones