Terrica Norwood
Killeen,United States
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
Spouse
2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Aarons Furniture Store
10.2021 - 06.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
7/11
2019 - 2021
- Organized racks and shelves to enhance store aesthetics and promote targeted merchandise.
- Handled cash transactions with precision, ensuring compliance with company policies.
- Cultivated customer relationships to drive repeat business and loyalty.
- Processed returns, exchanges, and refunds in strict adherence to store policy.
- Maintained professionalism while resolving issues in high-pressure environments.
Server
IHOP
03.2018 - 04.2020
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Server
Applebee's Grill + Bar
03.2018 - 02.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - Certified Medical Assistant
Cybertek University Of Technology
Killeen, TXHigh School Diploma -
Winfree Charter School
Grand Prairie, TX06-2018
Skills
- Marketing support and upselling strategies
- Effective communication skills
- Expertise in sales development
- Analytical problem
- Assessment of customer needs
- Retail management operations
- Goal-driven with adaptable scheduling
- Strength in multi-tasking
- Analysis of sales trends
Accomplishments
- Brought in over 50 new customers within 4 months.
Personal Information
Certification
- Medical Billing and Coding Training - 2023 Academy of Medical Professions
Languages
English
Full Professional
Timeline
Sales Associate
Aarons Furniture Store
10.2021 - 06.2022
Server
IHOP
03.2018 - 04.2020
Server
Applebee's Grill + Bar
03.2018 - 02.2020
High School Diploma -
Winfree Charter School
Stay at Home Mom
Spouse
2022 - Current
Sales Associate
7/11
2019 - 2021
No Degree - Certified Medical Assistant
Cybertek University Of Technology
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