Terrica Oliver
Union City,GA
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Royal Food Service
12.2022 - Current
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Carmax CEC
07.2020 - 12.2022
- Delivered service and support to each customer, paving way for future business opportunities.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer account information to determine current issues and determine potential solutions.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Responded to customer requests for products, services, and company information.
Spa Receptionist
Four Seasons Hotel Atlanta
02.2016 - 06.2020
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Housekeeper
PruittHealth
02.2014 - 12.2015
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Education
High School Diploma -
Creekside High School
Fairburn, GA05.2010
Skills
- Meticulous and organized
- Organization and efficiency
- Multi-line telephone skills
- Data entry
- Multitasking and prioritization
- Inbound and Outbound Calling
- Customer relations
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Account updating
- Dispute Resolution
- Product and service solutions
Timeline
Customer Service Representative
Royal Food Service
12.2022 - Current
Customer Service Representative
Carmax CEC
07.2020 - 12.2022
Spa Receptionist
Four Seasons Hotel Atlanta
02.2016 - 06.2020
Housekeeper
PruittHealth
02.2014 - 12.2015
High School Diploma -
Creekside High School
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