Summary
Overview
Work History
Education
Skills
Timeline
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Terrica Williams

Purvis,MS

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

6
6
years of professional experience

Work History

Assembly Line Worker

Howard's Industry
01.2024 - 03.2024
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Customer Service Representative

Maximus
06.2022 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Medical Assistant

Louisiana Family Medicine Clinic
02.2021 - 06.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Personal Care Assistant

Mississippi Department Of Rehabilitation Services
02.2018 - 09.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

High School Diploma -

Piney Woods High School
Brandon, MS
05.2017

Skills

  • Product Assembly
  • Assembly and production
  • Hand and power tools
  • Production lines
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Customer Relations
  • Grooming assistance
  • Emotional Support
  • Personal Hygiene Assistance
  • Housekeeping tasks
  • Behavior Management
  • HIPAA Compliance
  • Patient Scheduling
  • Vital Sign Monitoring
  • Medical Terminology

Timeline

Assembly Line Worker

Howard's Industry
01.2024 - 03.2024

Customer Service Representative

Maximus
06.2022 - 12.2023

Medical Assistant

Louisiana Family Medicine Clinic
02.2021 - 06.2022

Personal Care Assistant

Mississippi Department Of Rehabilitation Services
02.2018 - 09.2020

High School Diploma -

Piney Woods High School
Terrica Williams