Terrica K. Burnett
Grandview,MO
Summary
Highly motivated, vigorous Analyst with experience that has impacted positive organizational outcomes through self improvement, strong ability to take on challenges with a positive attitude and confidence, eager mindset for education for company success, willingness to take on multiple responsibilities in the workplace, committed to continuous improvement and contributing team success.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Ulta
10.2023 - Current
- Determine each guests by asking necessary questions to gain trust for effective help.
- Education on products for confident product recommendations
- Ability to work independently as well with a team.
- Maintain outstanding communication skills for building client relationships to ensure repeat sales.
- Daily store organization for guest impression and easy navigation.
Sr. Ability Analyst
The Hartford
10.2021 - Current
- Handle Short-Term Disability, FMLA, ADA, and CPFL claims effectively by paying close attention to detail, medical, and state requirements
- Provide exceptional customer service using professional written and verbal communication skills
- Self organization of daily workload for effective day along with quick decision making to meet daily metrics 80 claims 8 hour workday
- Responded to customer inquiries and problems to promote great service.
- Adaptability to fast change and requirements
- Ability to work independently or with a team in WFH position
Lead Fraud Resolution Specialist
US Bank
02.2016 - 10.2021
- Handled supervisor customer inquiries escalated from internal and external partners, while providing high customer satisfaction resolving problems with knowledge and friendly service.
- Ability to lead a team by showing outstanding metrics also giving teammates efficient help for enhanced team development.
- Determined existing fraud trends by analyzing accounts and transaction patterns while following policies and procedures.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Ability to multi-task while speaking with a customer and reviewing an account to verifying sensitive information.
Education
Some College (No Degree) - Fashion Design
Penn Valley Community College
Kansas City, MOTrade
Paris II Education Center
01.2012
High School Diploma -
DeLaSalle Education Center
Kansas City, MO.05.2007
Skills
- Self Motivated
- Problem Solving
- Business Intelligence
- Decision Making
- Excel Proficiency
- Adaptability
- Critical Thinking
Timeline
Beauty Advisor
Ulta
10.2023 - Current
Sr. Ability Analyst
The Hartford
10.2021 - Current
Lead Fraud Resolution Specialist
US Bank
02.2016 - 10.2021
Some College (No Degree) - Fashion Design
Penn Valley Community College
Trade
Paris II Education Center
High School Diploma -
DeLaSalle Education Center
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