Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrice Wilson

Peoria,IL

Summary

Accomplished being a well-versed program specialist in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results. Employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate about the job here at ART Inc job with strong organizational skills eager to help achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Program Specialist

ART Inc
08.2023 - Current
  • Established goals and created action plans to achieve goals.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Monitored employee work and developed improvement plans.
  • Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Interviewed and recommended team members for hire.

Head Dance Team Coach

Butterfly Dance Company
01.2021 - Current
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Offered constructive feedback to clients to help reach goals.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Developed and maintained network of professional resources to refer clients to.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Assisted in developing marketing materials to promote coaching services.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Trained athletes in proper use of equipment for safety and maximum results.

Server/Bartender

Texas Roadhouse
02.2022 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Manager

Hardee's Restaurant
02.2018 - 11.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Some College (No Degree) - Business Administration And Management

Illinois Central College
East Peoria, IL

High School Diploma -

Richwoods Highschool
Peoria, IL
05.2017

Cosmetology License - Cosmetology

Woodruff Highschool
Peoria, IL
05.2017

Skills

  • Group and Individual Instruction
  • Performance Assessments
  • Skill Development
  • Onsite Tours
  • Eligibility Determination
  • Promotional Planning
  • Program Optimization
  • Process Improvements
  • Strategic Planning
  • Persuasive Communication Style
  • Team Oversight
  • Project Management
  • Project Coordination
  • Report Creation
  • Hiring and Recruitment Knowledge
  • Project coordination
  • Dependable and Responsible
  • Flexible and Adaptable
  • Persuasive communication style

Timeline

Program Specialist

ART Inc
08.2023 - Current

Server/Bartender

Texas Roadhouse
02.2022 - 09.2023

Head Dance Team Coach

Butterfly Dance Company
01.2021 - Current

Manager

Hardee's Restaurant
02.2018 - 11.2020

Some College (No Degree) - Business Administration And Management

Illinois Central College

High School Diploma -

Richwoods Highschool

Cosmetology License - Cosmetology

Woodruff Highschool

Similar Profiles

CREATE PROFILE
Terrice Wilson