Dynamic and adaptable professional with expertise in systems planning, team collaboration, and research. Dedicated to contributing to organizational success by leveraging strong analytical skills, effective communication, and a results-driven approach.
Hi, I’m
Terricka Fairley
Healthcare EHR Trainer/Support
Beaumont,MS
Summary
Overview
9
years of professional experience
Work History
Merit Health Wesley
Registrar
07.2019 - Current
Job overview
- Registered new patients and updated existing patient information in the HMS system, ensuring data accuracy and compliance with practice standards.
- Collected insurance information, copayments, and past-due balances, ensuring accurate financial records and smooth billing processes.
- Utilized Cerner FirstNet and MedHost systems to manage patient information and support efficient healthcare operations.
Independent Healthcare IT Consultant
01.2016 - Current
Job overview
- Traveled to multiple locations to provide on-site support for EMR/EHR software implementations, including Allscripts, Cerner, and Epic, ensuring smooth go-live transitions.
- Delivered personalized, one-on-one support to end users, guiding them through the functionalities of their specific software to ensure effective usage and user confidence.
- Troubleshoot problems in hardware and peripheries documented issues/enhancements and forward them to the command center
- Worked remotely during off time, triaging, and collecting more information to help resolve the tickets expeditiously
- Supported and provided extended support to clinicians and non-clinicians that were having difficulty understanding the functionality of the application
- Supported both Ambulatory and Inpatient settings as a floater throughout the entire project
Forrest General Hospital
Decision Support Analyst
08.2023 - 09.2024
Job overview
- Proficient in identifying and resolving challenges efficiently, with a clear understanding of when to escalate issues for optimal resolution.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory by tracking supplies, monitoring stock levels, and placing orders to maintain smooth daily operations and prevent disruptions.
- Improved office efficiency by implementing new filing systems and document management processes.
- Played a key role in achieving the department's $4 million annual revenue goal for 2023 by introducing strategic discount offers to patients with outstanding balances, improving collection rates and patient satisfaction.
Cerner Headquarters (Oracle) - DOD
MHS Genesis Trainer
12.2021 - 08.2023
Job overview
- Delivered engaging instruction to diverse adult learners through in-person, satellite, and virtual platforms, effectively managing multiple sites simultaneously.
- Built strong relationships with learners by identifying diverse learning styles and customizing instructional strategies to meet individual needs, fostering an inclusive and effective learning environment.
- Exercised independent judgment to align training decisions with established policies, procedures, and organizational objectives, ensuring effective and goal-oriented outcomes.
- Certified in three specialized tracks: Acute Care, Emergency Department, and Revenue Cycle, demonstrating expertise across multiple healthcare domains.
Amita Health
Central Scheduler
10.2020 - 05.2021
Job overview
- Ensured accuracy when entering new patient information into computer and scheduling systems, contributing to seamless operations and data integrity.
- Collected and verified insurance information for patient appointments in accordance with practice protocols, ensuring accurate billing and streamlined administrative processes.
- Scheduled patient appointments with precision, adhering to provider-specific templates and practice protocols for exceptions and add-ons to ensure operational efficiency.
- Managed appointment cancellations and rescheduling with accuracy, documenting changes in patient charts in compliance with practice protocols.
Education
University of Southern Mississippi
Bachelor of Science from Sport Management
12.2011
University Overview
- Student Government Representative
- Member of Student Professional Sport Association Club (Treasurer)
- Attended Sport Management Conference in New Orleans, LA, 2010 (Student Hostess)
- Member of American Marketing Association Club (Public Relations)
- Coursework in Sports Management, Sports Leadership and Business Administration
Perry Central High School
Diploma
05.2006
University Overview
- Beta Club Member
- FBLA Member
- Class Treasurer (Freshman through Junior year)
- Student Body Treasurer (Senior year)
- Statistician for the women’s basketball team
Skills
- Medical Practice Management Software: Allscripts, Cerner, Epic, and MHS Genesis
- Technical Troubleshooting & EHR System Support
- Organization & Time Management
- Customer Service & Employee Relations
- Proficient in Microsoft Office Suite (Excel, Outlook, Powerpoint, Word)
- Problem Solving & Research Skills
Timeline
Decision Support Analyst
Forrest General Hospital
08.2023 - 09.2024
MHS Genesis Trainer
Cerner Headquarters (Oracle) - DOD
12.2021 - 08.2023
Central Scheduler
Amita Health
10.2020 - 05.2021
Registrar
Merit Health Wesley
07.2019 - Current
Independent Healthcare IT Consultant
01.2016 - Current
Perry Central High School
Diploma
University of Southern Mississippi
Bachelor of Science from Sport Management
Similar Profiles
Dwayne BrewerDwayne Brewer
RN Case Manager at Merit Health WesleyRN Case Manager at Merit Health Wesley
Myra Ghlance Vi BegasMyra Ghlance Vi Begas
Registered Nurse, Surgery at Merit Health WesleyRegistered Nurse, Surgery at Merit Health Wesley
Aisha SmithAisha Smith
Receptionist/Medical Assistant at Merit Health Wesley ClinicsReceptionist/Medical Assistant at Merit Health Wesley Clinics