Terricka Knighten
Baton Rouge
Summary
I'm highly organized, efficient and proactive with extensive experience providing Patient Care, Administration, Insurance and Customer Service. I feel that my skill sets, and knowledge fit perfectly with the requirements you are looking for.
Overview
8
8
years of professional experience
Work History
Office Administrator
Hope Community Services
08.2023 - 02.2025
- Completed new patient intake
- Verified insurance
- Maintained a clean office
- Schedule appointments
- Assist with reassessments
- Filed documents in the correct place
- Have knowledge of checkpoint
- Have knowledge of sigmund
- Have knowledge of calendy
- Have knowledge of workday
- Answer multi line calls
- Complete spreadsheets
- file documents
- Create labels
Administrative Assistant
Health Care South
12.2022 - 07.2023
- Managed executives' calendars, scheduling meetings and coordinating appointments
- Conducted research and compiled data for reports and presentations
- Answered and routed phone calls, taking messages and relaying important information
- Reduced scheduling conflicts
Work From Home Agent
Everise
12.2019 - 11.2022
- Successfully handled customer inquiries and provided excellent service through phone, chat, and email communication
- Demonstrated exceptional time management skills to meet performance metrics and deadlines
- Utilized problem-solving skills to resolve customer issues and ensure high levels of satisfaction
- Collaborated with team members and supervisors in a virtual work environment
- Decreased inbound call volume
- Resolved customer issues
Front Desk Representative
Savard Personnel Group
04.2017 - 11.2019
- Maintained friendly client relationships
- Uphold company's confidentiality standards
- Processed cash and credit card transactions
- Increased overall event satisfaction levels
Education
High School -
The American Academy
05-2017
Skills
- Leader
- Teamwork
- Customer Service
- Team leader
- Marketing
- Sales
- Data Entry
- Email Support
- Medical Insurance
- Problem Solving
- Multi call system
- MS office , Word ,& excel
Timeline
Office Administrator
Hope Community Services
08.2023 - 02.2025
Administrative Assistant
Health Care South
12.2022 - 07.2023
Work From Home Agent
Everise
12.2019 - 11.2022
Front Desk Representative
Savard Personnel Group
04.2017 - 11.2019
High School -
The American Academy
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