Terricka Mike

Retail Sales Associate

Assistant Manger

06.2023 - Current

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Answered questions about store policies and addressed customer concerns.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Increased sales revenue through effective product recommendations tailored to individual customers.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Supported store leadership in implementing new merchandising strategies to improve product positioning.
Greeted customers and provided outstanding customer service.
Conducted product demonstrations to highlight features and benefits, increasing customer interest.
Engaged with customers on sales floor, offering assistance and improving shopping experience.
Implemented feedback from customer surveys to enhance shopping experience.
Assisted in setting up promotional displays to attract customer attention and boost sales.
Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Collaborated with team members to meet daily sales targets, contributing to overall store success.
Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Participated in periodic inventory counts to maintain accurate stock levels.
Managed inventory to prevent stock shortages, ordering new items as necessary.
Developed rapport with regular customers, fostering welcoming store atmosphere.
Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Trained new employees in sales techniques and store procedures, improving team effectiveness.
Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Monitored sales trends to advise on restocking, ensuring popular items were always available.
Coordinated with stock team to expedite restocking of high-demand items.
Managed cash register, ensuring accurate transactions and safeguarding against losses.
Supported store management in planning and executing seasonal promotions and sales events.
Streamlined checkout process, reducing wait times and improving customer satisfaction.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Used in-store system to locate inventory and place special orders for customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Wrapped, boxed and weighed bakery department products.
Performed cash, card, and check transactions to complete customer purchases.

Summary

Overview

Work History

Retail Sales Associate

Education

Business Management

Skills

Timeline

Retail Sales Associate

Business Management

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