Terrie Birkett
Palmetto,FL
Summary
With a proven track record at Gulf Island Water Taxi, I excel in vessel maintenance and operational planning, ensuring safety and efficiency. My expertise in maritime regulations and navigation, combined with exceptional problem-solving abilities, has significantly enhanced operational performance. Recognized for outstanding customer service, I consistently deliver results beyond expectations.
Overview
27
27
years of professional experience
Work History
1st Mate
Gulf Island Water Taxi
Bradenton, FL
01.2024 - Current
- Operated lifesaving devices
- Oversaw ship operations during travel and kept watch for hazards.
- Monitored weather conditions and reported any changes to the captain or chief mate.
- Organized, supervised, and coordinated all deck operations on board.
- Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
- Prepared voyage plans according to instructions from Captain or Chief Mate.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Managed day-to-day shipboard operations in accordance with company policies and procedures.
- Ensured adherence to safety standards set by International Maritime Organization regulations.
- Communicated with passing vessels using visible and audible signals.
- Adhered to safety protocols when launching, operating and landing marine craft to protect crew, equipment and vessels.
- Participated in fire fighting drills onboard as required by law.
- Conducted daily safety checks to ensure compliance with applicable regulations.
- Updated ship logs with current environmental data, notable incidents, and routine operational information.
- Performed navigational watch duties while underway including bridge lookout, steering, and communication with other vessels or shore stations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Subcontractor
The Washington Post
Washington, DC
06.2000 - 10.2015
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Performed quality control checks on products prior to being shipped out.
- Delivered items to customers and presented invoices for payments.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Monitored stock levels and placed orders when necessary.
- Assisted with troubleshooting any problems that arose during the loading and unloading process.
- Coordinated, distributed, and filed paperwork for each delivery.
- Managed communication between internal departments and external partners during the delivery process.
- Coordinated with warehouse staff to ensure timely loading and unloading of goods.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Engaged with customers regarding delivery and merchandise requests.
- Operated machines and equipment to complete work assignments or to assist workers.
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Communicated effectively with vendors regarding shipment details, timelines, payment information.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Provided support for planning special deliveries such as hazardous materials or oversized items.
- Ensured compliance with all applicable laws and regulations related to transportation of goods.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Maintained accurate records of deliveries and invoices in company database.
- Investigated discrepancies between expected vs actual product received from vendors.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Developed relationships with carriers to secure competitive rates for long-distance deliveries.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Real Estate Agent
Long & Foster Real Estate Inc.
Annapolis, MD
05.1998 - 01.2013
- Drafted contracts, purchase agreements, closing statements and leases.
- Attended industry events such as conventions and seminars.
- Participated in community outreach programs to promote services offered by the company.
- Ensured all transactions followed state laws regarding real estate practices.
- Managed real estate transactions from initiation to closing.
- Maintained updated knowledge of local real estate markets.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Liaised between sellers and buyers for profitable and efficient sales.
- Created detailed property descriptions for use in marketing material.
- Promoted active listings through social media marketing, open houses and newsletters.
- Communicated with clients to determine property needs and budget constraints.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Maintained current and accurate CRM database of prospective customers.
- Coordinated appointments to show homes to prospective buyers.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Responded promptly to client inquiries via phone or email.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Prepared comparative market analysis to estimate properties' value.
- Organized promotional materials used in sales presentations.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
Education
GED -
Dixie Hollin High
Florida06-1998
Skills
- Vessel maintenance
- Maritime regulations
- Weather forecasting
- Navigation expertise
- Environmental awareness
- Operational planning
Affiliations
- Always working out side the box.
- Always ready for a challenge
- Very determine
- Highly montivated
Accomplishments
- Distributor of the year
- Customer service
- Distributor of the month
- Million dollar club
- Rookie agent of the year
Self employed 2015 to 2020
- Purchased J&S Fish Camp
- Okeechobee Florida
- Bar, Marina, RV Park, Mobile home park and 5 cabins
Timeline
1st Mate
Gulf Island Water Taxi
01.2024 - Current
Subcontractor
The Washington Post
06.2000 - 10.2015
Real Estate Agent
Long & Foster Real Estate Inc.
05.1998 - 01.2013
GED -
Dixie Hollin High
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