Terrie Broussard
Palm Harbor,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at FedEx Custom Critical with impeccable driving and safety standards. Skilled in problem-solving and time management, adept at fostering teamwork and collaboration. Excels in fast-paced environments, ensuring reliability and efficiency. Committed and hardworking cashier/fabric cutter with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated cashier with 4 years of experience collecting customer payments. Accurately calculates cash, detects counterfeit bills and makes changes. Detailed and speedy when balancing cash drawer. Excellent mathematical abilities. Competent medical biller/coding with 10 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
21
21
years of professional experience
Work History
Retail Cashier
Cracker Barrel
04.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
Cashier/fabric Cutter
Hobby Lobby
05.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
FOH Team Member
Chic-Fil-A
03.2022 - 04.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
Professional Driver
Fedex Custom Critical
04.2015 - 06.2021
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Maintained hazmat,tanker endorsement without lapse.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Completed routes efficiently and according to compliance rules.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Maintained accurate logs of all deliveries and trips.
- Streamlined navigation through the use of GPS technology and real-time traffic updates.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Medical Insurance Biller/Medical Coder and Collect
NCO Financial Systems
03.2008 - 06.2011
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Streamlined claim processing for faster payments by maintaining accurate patient records and insurance information.
Medical Biller and Coder
Cardiology Consultants Of Orlando
03.2003 - 12.2006
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Ensured continuous improvement in billing processes through regular audits of medical codes and charge entries for accuracy.
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
- Communicated with insurance companies to research and resolved coding discrepancies.
Education
Medical Insurance Billing And Coding
Valencia Community College
Orlando, FL07.2002
No Degree - Register Medical Assistant
Florida Medical And Dental Careers
Jacksonville, FL10.1989
Skills
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Reliability and punctuality
- Problem-Solving
- Time Management
- Basic math proficiency
Timeline
Retail Cashier
Cracker Barrel
04.2023 - Current
Cashier/fabric Cutter
Hobby Lobby
05.2022 - Current
FOH Team Member
Chic-Fil-A
03.2022 - 04.2023
Professional Driver
Fedex Custom Critical
04.2015 - 06.2021
Medical Insurance Biller/Medical Coder and Collect
NCO Financial Systems
03.2008 - 06.2011
Medical Biller and Coder
Cardiology Consultants Of Orlando
03.2003 - 12.2006
Medical Insurance Billing And Coding
Valencia Community College
No Degree - Register Medical Assistant
Florida Medical And Dental Careers
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