Terrie Brown
Delta,Ohio
Summary
Results oriented store manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Walmart
Wauseon, Ohio
04.2021 - 05.2023
- I was Assistant Manager over Frontend, Cash Office, Overnight stocking teams, maintainence, Mod team, door greeters and registers
- I handled the service desk, operations of all registers in the store, donation requests and customer complaints to store
- I am financially trained to recover long/shorts, balance and track bank reconciliation, and to look through P&L for trends
- My responsibilities include leading my staff to run a safe, friendly and efficient store at all times.
Assistant Store Manager
Walmart
Napoleon, Ohio
10.2017 - 04.2021
- My responsibilities are to run a safe, efficient store at all times
- I am ASM over receiving and handling all deliveries to store, loading and unloading trucks, Cap stocking teams, and maintenance teams
- I am trained to cover all departments and step in wherever is needed within the store
- Handle schedules, hiring and firing of my teams
- Financial trained to read and understand schedules of business
- Actively part of the Safety Committee
- PLE certified for electrical power jack, walkie stacker, fork lift, and scissor lift
- Safe Serve Certified.
Store manager
Shell
Holland, Ohio
03.2015 - 11.2016
- Responsible for ordering and maintaining all store inventory
- Created a safe and friendly environment for vendors, customers and store staff
- Handled all customer service conflicts with a prompt and professional approach
- Reviewed gas prices for the area and adjusted prices accordingly.
Store manager
Archbold One Stop
Archbold, Ohio
12.2013 - 02.2014
- Responsibilities were to ensure efficient and profitable execution of all programs, policies and expectations through my employees
- Created an environment that delivers an outstanding customer experience in a clean, friendly and safe manner
- Attracted clientele and moved merchandise by ensuring that the store offered products and services that satisfied the needs and desires of customers
- Adhered to a strict financial budget and labor hour guidelines
- Hired, fired and trained all my own personnel.
Store manager
Friendship
Archbold, Ohio
03.2006 - 12.2013
- Responsibilities consist of assisting customers on inquiries and complaints, to comply and enforce all safety and security policies, review gas prices for area and adjusted retail prices, attract and hire store staff, create store staff schedule and keep everyone under 40 hours a week, to evaluate employee performances and consider raises, maintain operations records, handle money transfers to the bank, analyze sales, margins, expenses, inventory turns, inventory losses and take action as needed, and to proactively manage inventory replenishment and work with vendors for stock levels.
Human resources manager
Mountain Star Trucking
Toledo, Ohio
01.1999 - 05.2005
- Responsible for filling and maintaining Workman Compensation claims, maintain all accounts payables and receivables, worked hand in hand with safety director to ensure a safe work environment for all employees, hired and fired employees, did payroll for company
Education
Accounting -
University of Toledo
01.1999
Skills
- Conflict resolution techniques
- Team building
- Meticulous attention to detail
- Focused on customer satisfaction
- Skilled multi tasker
- Training and development
- Deadline oriented
- Dependability
- Proactively manage inventory replenishment
- Maintain operations records
- Consistent high level merchandising of products
- Prepare attractive presentation of products
- Analyze business trends and develop and implement plans to maximize sales
- Maintain and enforce safety guidelines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Walmart
04.2021 - 05.2023
Assistant Store Manager
Walmart
10.2017 - 04.2021
Store manager
Shell
03.2015 - 11.2016
Store manager
Archbold One Stop
12.2013 - 02.2014
Store manager
Friendship
03.2006 - 12.2013
Human resources manager
Mountain Star Trucking
01.1999 - 05.2005
Accounting -
University of Toledo
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