Terrie Divine
Vero Beach,FL
Summary
Accomplished Office Manager with a proven track record enhancing team productivity and customer satisfaction through expert office management and exceptional customer service. Skilled in organizational tasks and conflict resolution, I improved operational efficiency and fostered a positive work environment. Demonstrated leadership in staff management and scheduling coordination, achieving a seamless workflow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Office Manager
Minnesota Oncology
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Patient Financial Counselor
Minnesota Oncology
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Developed personalized payment solutions for patients facing financial hardships, preserving patient loyalty and trust.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Reduced number of uninsured patient visits by guiding them through insurance enrollment processes.
- Implemented patient follow-up system to address billing questions, leading to decrease in patient complaints.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Collaborated with healthcare providers to ensure accurate billing codes, reducing claim denials and improving reimbursement rates.
- Negotiated payment plans and settlements with patients, improving cash flow and reducing accounts receivable aging.
- Streamlined insurance verification process, minimizing billing errors and speeding up patient admissions.
- Streamlined communication between financial counseling department and clinical staff, ensuring unified approach to patient care.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Supervisor
Divine Animal Hospital
04.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
St Cloud State University
St Cloud, MNSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Relationship Building
- Staff Management
- Inventory Control
- Conflict Management
- Team Supervision
- Scheduling and Coordinating
- Customer Relationship Management
- Problem Resolution
- Good Judgment
- Professional and Courteous
- Team Leadership
- Task Delegation
- Shift Scheduling
Timeline
Patient Supervisor
Divine Animal Hospital
04.2021 - Current
Office Manager
Minnesota Oncology
Patient Financial Counselor
Minnesota Oncology
St Cloud State University