Terrie Edwards
Cedar Hill,TN
Summary
Dynamic professional with extensive experience at Davidson County Metropolitan Government, excelling in document processing and compliance regulations. Proven ability to enhance operational efficiency through effective traffic school management and exceptional customer relationship management. Skilled in training staff and maintaining legal filing systems, ensuring accuracy and confidentiality in all transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Clerk - Traffic School
Davidson County Metropolitan Government
408 Second Ave North, Nashville
06.2022 - Current
- Processed court documents and maintained accurate filing systems for legal records.
- Processed Traffic School Enrollments; Re-purchases; On-line and In-Person Classes Completions and Non-Compliant defendants.
- Provided customer service by addressing inquiries related to court procedures and documentation.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Trained staff members to perform work activities and use computer applications related to the National Safety Council, Traffic School Database, and processing procedures.
- Created a detailed training manual for employees.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to process cash, check, and credit card transactions.
- Communicates with Justice Integration Services (JIS) concerning the maintenance of the Traffic Violations Information System (TVIS), online Traffic School (OTS) software, and Automotive Records Management System (ARMS) with various departments to ensure compliance with local laws and regulations, as well as new innovative concepts and upgrades.
- Work closely with Traffic School Management staff to solve defendant issue via Affidavits.
- Assisted in preparing and maintaining official records, documents, and reports.
- Managed scheduling of court dates and appointments for judges and staff.
- Responded to inquiries from the public regarding court procedures and documents.
- Maintained accurate records for court documents and legal filings.
System Specialist
Mid Cumberland Human Resources Agency (State of TN
Nashville, TN
10.2020 - 06.2025
- Analyzed system performance data to recommend improvements and optimizations.
- Trained staff on new systems and processes to improve operational efficiency.
- Collaborated with cross-functional teams to identify system requirements and enhancements.
- Provided technical support and troubleshooting for end-users on system issues.
- Monitored client's electronic files for quality assurance and policy alignment
- Coordinated software updates and system upgrades to ensure security compliance.
- Provided Data Entry and Program Administrative functions
- Demonstrated excellent interpersonal skills
- Performed follow-up services on hundreds of clients
- Oversaw code reviews and laid out necessary changes for system updates.
- Collaborated with other departments within the organization to ensure successful completion of projects.
Management Information System Manager
Mid-Cumberland Human Resource Agency (State of TN)
Nashville, TN
08.2018 - 11.2020
- Managed information systems to enhance data security and accessibility.
- Collaborated with teams to implement new software solutions effectively.
- Oversaw system upgrades to improve operational efficiency and user experience.
- Prepared interview questions for new hires, collected proper legal documentation and background checks.
- Responsible for staffing; training and supervision of 11 full time staff and 5 temporary staff.
- Created employee evaluation; goals; outcomes; diplomacy actions such as verbal; written; Corrective Action Plans and Terminations
- Generated Database management reports and analyzed them to enhance agency performance and accountability.
- Reconciled monthly participant costs with contract invoice expenditures.
- Enforced State and Federal Policies to ensure data integrity.
Education
Whites Creek Comprehensive High School
7277 Old Hickory Blvd05-1987
Skills
- Document processing
- Legal filing systems
- Traffic school management
- Payment data entry
- Compliance regulations
- Customer relationship management
Accomplishments
- Workforce Development Award, 3 years in a roll for highest performance agency across State of Tennessee
Certification
- MMI Management Series
Timeline
Deputy Clerk - Traffic School
Davidson County Metropolitan Government
06.2022 - Current
System Specialist
Mid Cumberland Human Resources Agency (State of TN
10.2020 - 06.2025
Management Information System Manager
Mid-Cumberland Human Resource Agency (State of TN)
08.2018 - 11.2020
Whites Creek Comprehensive High School
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