Terrie Gibson

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• Performed inventory control, such as counting, and stocking merchandise.
• Provided world-class customer service.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated POS systems to accurately process customer purchases.
• Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.