Terrie Harris
Clarksville,TN
Summary
Experienced with network design, implementation, and maintenance. Utilizes advanced troubleshooting techniques to resolve technical issues efficiently. Knowledge of network security protocols and best practices ensures robust and secure system performance. Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 5 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
15
15
years of professional experience
2
2
Certification
Work History
MI Systems Maintainer
TN Army National Guard
12.2015 - Current
- Administer and maintain Military Intelligence systems, ensuring optimal performance and availability
- Achieved faster project turnaround times by employing effective time management strategies throughout all phases of the installation process.
- Supported fellow technicians with training on best practices in installation techniques, resulting in improved team capabilities.
- Streamlined communication between team members and clients by providing detailed progress reports on installation projects.
- Managed inventory of tools, equipment, and supplies necessary for successful project completion, ensuring optimal resource allocation.
- Performed preventive maintenance of telecommunications equipment.
- Develop and maintain system documentation, including standard operating procedures and user guides
- Utilize problem solving skills to ensure task and requirements were met for end users to accomplish the jobs
- Test and repair communication equipment
- Optimized system functionality by performing routine maintenance checks and updates on installed equipment.
System Administrator II
CBE
08.2023 - 01.2025
- Maintain network and servers
- Support end users with access and troubleshooting issues
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Worked with users to determine areas of technology in need of improved usability.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
Network Engineer, SITEC I and II Contract
Jacobs Engineering/ Shim Enterpise
12.2015 - 07.2023
- Design, implement, and support Cisco-based network infrastructure for 4 different domains and4 sites
- Perform advanced network troubleshooting to identify and resolve complex network issues, ensuring minimal downtime
- Implement and configure Cisco routers, switches, controllers, and wireless access points
- Collaborate with cross-functional teams to plan and execute upgrades and expansions
- Monitor network performance and employ lifecycle of more than 100 switches following standards set from higher level
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provide technical support and guidance to junior network members and other IT staff
- Contributed to capacity planning efforts by analyzing current demands on the system alongside anticipated future needs.
- Optimized network infrastructure through regular updates, maintenance, and troubleshooting activities.
- Led training sessions for staff members on proper use of hardware and software systems to enhance productivity levels within the organization.
- Collaborated with cross-functional teams to design and implement scalable network solutions for various projects.
- Maintained a high level of expertise in networking technologies through continuous professional development initiatives.
- Managed vendor relationships, evaluating products and services to ensure optimal performance and costeffectiveness.
- Supported business continuity planning by developing detailed failover procedures that ensured limited downtime during unplanned outages.
MI Systems Maintainer
Active US Army
08.2009 - 12.2015
- Administer and maintain Military Intelligence systems, ensuring optimal performance and availability
- Perform routine system checks, backups, and updates
- Develop and maintain system documentation, including standard operating procedures and user guides
- Utilize problem solving skills to ensure task and requirements were met for end users to accomplish the jobs
- Test and repair communication equipment
Education
Bachelor’s - Business Administration, Finance
Austin Peay State University
Clarksville12-2006
Skills
- Attentive and Detail-Oriented
- Technical Proficiency
- Critical thinking capacity
- Organization and planning
- Continuous learning attitude
- Project management experience
- Customer service
- Network troubleshooting
- Teamwork and collaboration
- Wireless networking
- Switch configuration
- LAN and WAN control
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
System Administrator II
CBE
08.2023 - 01.2025
Network Engineer, SITEC I and II Contract
Jacobs Engineering/ Shim Enterpise
12.2015 - 07.2023
MI Systems Maintainer
TN Army National Guard
12.2015 - Current
MI Systems Maintainer
Active US Army
08.2009 - 12.2015
Bachelor’s - Business Administration, Finance
Austin Peay State University
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