Terrie Kent
Spanaway
Summary
Dynamic Customer Service Specialist with a proven track record at Technology Unlimited, adept at resolving complex issues and enhancing customer satisfaction. Skilled in problem resolution and communication, I foster long-term relationships and utilize CRM software to optimize service delivery, ensuring a seamless experience for clients.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist
Technology Unlimited
11.2000 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for paperwork required to proficiently do their jobs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
General Studies
Davis Adult Education
Davis, CA05-1984
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Problem resolution
- Price quotes
- Customer retention
- Customer order management
- Account management
- Process optimization
- Call centers
- Schedule mastery
Timeline
Customer Service Specialist
Technology Unlimited
11.2000 - Current
General Studies
Davis Adult Education
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