Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Terrie Lacy

Las Vegas,NV

Summary

Resourceful worker with 10 years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Package Handler

FedEx:Ground
Las Vegas, NV
11.2017 - 07.2022
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.

Nail Technician

4970 Arville Street #111 Or 112
Las Vegas, NV
05.2015 - 07.2017
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 5-20 daily customers.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations with spa guests to determine nail care needs.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Communicated effectively with management concerning important customer issues.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Office Manger /Nail Technician

3456 Tropicana Ave
Las Vegas, NV
01.2015 - 06.2016
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 5-20 daily customers.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations with spa guests to determine nail care needs.
  • Communicated effectively with management concerning important customer issues.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Manger /Office Manger /Nail Technician

Hot Off The Press Nail Salon
Las Vegas, NV
05.2011 - 05.2014
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 5-20 daily customers.
  • Cleaned and sanitized tools and equipment before each client.
  • Treated, prepared and maintained clients' nails on both hands and feet.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations with spa guests to determine nail care needs.
  • Communicated effectively with management concerning important customer issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Customer Service Representative

NOS Communications
Las Vegas, NV
02.2010 - 04.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Adult Ed Las Vegas
2701 E St Louise Ave
06.1992

Skills

  • Hand and Power Tool Operation
  • Product Packing
  • Container Tagging and Marking
  • Conveyor Systems
  • Package Loading
  • Handheld Scanners
  • Team Meetings
  • Order Picking and Processing
  • Critical Thinking
  • Reaction Time and Speed
  • Reading Comprehension

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Package Handler

FedEx:Ground
11.2017 - 07.2022

Nail Technician

4970 Arville Street #111 Or 112
05.2015 - 07.2017

Office Manger /Nail Technician

3456 Tropicana Ave
01.2015 - 06.2016

Manger /Office Manger /Nail Technician

Hot Off The Press Nail Salon
05.2011 - 05.2014

Customer Service Representative

NOS Communications
02.2010 - 04.2012

High School Diploma -

Adult Ed Las Vegas

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Terrie Lacy