Terrie LeBorgne
Millington,TN
Summary
With over 30 years of experience at the Memphis Police Department Emergency Communications Bureau, I have developed a strong aptitude for thriving in high-stress environments. Throughout my tenure, I have successfully collaborated with diverse groups and excelled in multitasking, flexibility, and adaptability. My work with Morale, Welfare, and Recreation has equipped me with a comprehensive skill set, priming me for a new opportunity where I can utilize my experience in a dynamic role that offers growth and fresh challenges.
Overview
38
38
years of professional experience
Work History
Morale, Welfare, and Recreation Aide
Department of Defense; NSA Midsouth
07.2024 - Current
- Executed responsibilities as a Recreation Aide at NAS Midsouth Morale, Welfare, and Recreation outdoor recreation and Ellison indoor recreation center.
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Assisted in maintaining and cleaning the premises
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Communicated accurate information about available services and facilities to promote enrollment.
- Provided exceptional customer service to patrons by addressing inquiries and resolving issues in a timely manner.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with other recreation staff in developing new recreational activities.
- Other duties as assigned.
Emergency Response Call Operator
Memphis Police Department Communications Bureau
10.2016 - 08.2020
- I was asked to return as a Call Taker to assist with the call load for non-emergency and 911 calls
- I received and made emergency and non-emergency calls, documented the nature of calls, and obtained critical information and descriptions.
- Streamlined communication with citizens and officers by accurately documenting call details and updating records in the database.
- Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
- Elevated the quality of customer interactions by closely adhering to company guidelines and maintaining a professional demeanor at all times.
- Demonstrated adaptability by quickly adjusting to changes in company protocols or procedures as necessary, maintaining seamless service quality for callers.
Senior Police Radio Dispatcher Supervisor
Memphis Police Department Emergency Communications
07.2011 - 11.2014
- Executed the role of Senior Police Radio Dispatcher/Supervisor, managing a team of 21 to 29 dispatchers, ensuring the efficient scheduling and filing of paperwork related to sick leave, PTO, and vacation time
- Maintained comprehensive files on equipment inventory and upheld the integrity of Memphis Police Communications Bureau information, testifying in court as required
- Created and maintained critical documents and files, including city, department, and bureau policies and procedures (P&P), Standard Operating Procedures (SOPs), and employee disciplinary proceedings, ensuring adherence to training updates and dress code policies.
- Managed crisis situations calmly, providing clear directions to dispatchers under pressure while following established protocols.
- Provided support during multi-agency operations such as natural disasters or large-scale events requiring significant law enforcement presence.
- Promoted community trust by maintaining professionalism and empathy while addressing diverse needs of citizens during stressful situations..
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations..
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Police dispatcher
Memphis Police Department Emergency Communications
11.1986 - 07.2011
- Managed emergency and non-emergency communications for 22-35 officers, demonstrating superior multitasking and decision-making capabilities
- Performed extensive geographical research to expedite police response times, significantly enhancing operational efficiency and public safety
- Directed the operation of the information station, efficiently processing requests from officers and agencies via radio and phone, evidencing expertise in database management and interagency coordination
- Documented non-emergency and 911 calls for service, ensuring accurate information was maintained for timely response and safety of citizens and officers
- Assigned to the training of new employees, developing and maintaining comprehensive training files over a span of 25 years
- Was a Peer Counselor within the Memphis Police Emergency Communications Bureau, serving as a counselor for over 25 years, demonstrating long-term commitment and leadership
- Facilitated educational tours of the Communications Bureau, enhancing community engagement and awareness
- Served as a critical liaison during 9/11 and other high-profile events, coordinating communication between various stakeholders
- Engaged in community outreach by reading to schoolchildren as part of a 911 awareness event, highlighting community service and engagement.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support..
Education
Diploma of Education - Art, English language and literature, General
Frayser High School
Memphis, TN05.1981
Skills
- Customer service
- Communication
- Problem Solving
- Teamwork
- Management
- Training
- Record Keeping
- Interpersonal Relationships
- Life long learner
- Continuous Improvement
- Activity Coordination
- Team Building Facilitation
- Equipment management
- Safety awareness
- Creativity and Innovation
- Equipment Inspection
- Program Planning
- Event setup and teardown
- Flexibility
- Friendly, Positive Attitude
- Attention to Detail
- Inventory Management
- Customer and Service-Oriented
Awards
SPECIAL COMMUNICATIONS REPRESENTATIVE, City of Memphis, Tennessee, May 2011, I was honored to be chosen to work the radio communications for the U.S. Secret Service/Memphis Police Department/Shelby County Sheriff's Presidential detail when President Obama was in Memphis for an event.
Timeline
Morale, Welfare, and Recreation Aide
Department of Defense; NSA Midsouth
07.2024 - Current
Emergency Response Call Operator
Memphis Police Department Communications Bureau
10.2016 - 08.2020
Senior Police Radio Dispatcher Supervisor
Memphis Police Department Emergency Communications
07.2011 - 11.2014
Police dispatcher
Memphis Police Department Emergency Communications
11.1986 - 07.2011
Diploma of Education - Art, English language and literature, General
Frayser High School
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