Terrie L. Reid
Spindale
Summary
A well-rounded professional experienced working in challenging environments demanding strong organizational, technical, and people skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised with individuals at all levels. Ability to balance competing priorities and respond quickly to changes and business needs.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
35
35
years of professional experience
Work History
Project Manager. Sales Operator
Environmental Lights
08.2024 - Current
- Facilitated communication between clients to address project requirements and resolve issues.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Supported a team of 6 Sales Engineers
- Collaborated with engineers to develop customized product solutions for customer needs.
- Supported the preparation of proposals by compiling product specifications and pricing information.
- Facilitated communication between clients and engineering teams to ensure project alignment.
- Managed customer inquiries, providing timely responses and ensuring high satisfaction levels.
- Developed positive relationships with clients by providing exceptional pre-and post-sales support, leading to increased customer retention rates.
PERMANENT PROJECT COORDINATOR
AMERICAN GREETINGS (formerly WESTROCK)
01.2018 - Current
- Works closely with the Business Resource Manager, Project Manager, Engineer, and other various departments.
- Collaborate and coordinate workflow across all internal departments for main purpose of on time project completion.
- Create and process purchase orders based on inventory and demand.
- Maintaining availability of materials for assigned projects and ensuring on-time delivery to meet deadlines.
- Assist production team with specific project questions related to schedule, design, bill of materials, drawings, and provide answers in a timely manner.
- Reviewing production schedule for timely completion.
- Reading and understanding bill of materials and assembly drawings.
- Monitor and manage production schedules for timely delivery.
- Complete first article sign-offs.
- PROJECT COORDINATOR DATA ANALYST/CUSTOMER SERVICE
- Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact.
- Track order activity and alert appropriate staff to any potential delivery problems.
- Data entry of all inbound/outbound shipments for assigned customer accounts.
- Coordinates outbound shipments and transportation.
- Maintain freight costs and sales tax due on all outbound shipments.
- Monitor and provide daily tracking updates on all outbound shipments.
- Collaborate with carriers to resolve delivery issues.
- Works with project coordinator to ensure timely shipments to customers.
- Monitor and track inventory.
IMC III LEADWORKER – OSS – ENERGY – QC position
DEPARTMENT OF SOCIAL SERVICES
01.2013 - 01.2018
- OSS – Over the Shoulder Support – offering over the shoulder support to workers providing guidance and assistance with troubleshooting cases in the NCFAST system.
- Direct point of contact with the State Help Desk.
- Assisting and providing support to five temporary workers during the peak season for the Energy Assistance program.
- QC position – QC Medicaid, Food and Nutrition and Work First records.
- As an IMC II position
- Provide maintenance of a public assistance caseload, including determining eligibility, processing applications, and conducting reviews and actions to effect reported changes in situations.
- IM tech position
- Assist the Income Maintenance Caseworkers by gathering information to determine eligibility for the Income Maintenance programs.
MANAGEMENT AND SUPERVISION
WATTS WATER TECHNOLOGIES
01.1999 - 01.2010
- Planned and organized the daily activities of a team of twenty material handling associates engaged in fulfilling customer orders.
- Ensured manufactured and purchased products were received, sorted, reconciled, and then distributed in an accurate and timely manner.
- Contributed to part of a team that produced 95-100% fill rate for customers.
- Monitored a program that helped maintain an inventory accuracy rate within a 2% variance.
- Organized and oversaw front dock operations of outbound shipments.
- SHIPPING CLERK/LOGISTICS
- Reviewed and maintained all reports related to the accurate processing of customer and inter-company shipments, including invoicing detail and maintaining the integrity of on-hand inventory.
- Compared identifying information and counted, weighed, or measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
- Determined method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
- Process shipping documents, including waybills, bill of ladings and commercial invoices.
- Reconciled waybill, bill of lading with bill of materials and actual shipment arrivals.
- Contacted and scheduled appointments for outbound shipments, including small parcel, LTL, and FTL shipments.
- Served as liaison between Customer Service Groups and the distribution center.
- Researched and reported findings on customer complaints.
- Provided training and support for start-up of other company owned subsidiaries.
Aircraft Mechanic
UNITED STATES NAVY
01.1991 - 01.1994
Education
High School Diploma -
Chase High School
Forest City, NCSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Project tracking
- Relationship building
- Client relations
- Project estimation and bidding
- Processes and procedures
- Purchasing and procurement
- Advanced problem solving
- Document management
SUMMARY OF QUALIFICATIONS
- Over 20 years’ experience with customer service and relations
- Over 10 years’ experience with warehousing, logistics and inventory management
- 2+ years’ experience project management, procurement, purchasing, and materials planning
- Computer and software skills including Microsoft Office, Word, Excel, Access, PowerPoint, and Internet Explorer
- Experience with ERP Software, specifically Infor XA, MAPICS, AS400
- Accurate and efficient data entry, typing 50 wpm, and document processing of business letters, memos, and reports.
- Skillful problem-solving abilities with experience conducting research utilizing online resources.
- Ability to operate all types of office equipment, such as copier, fax, printer, and scanner.
- Establish, maintain, and update files, databases, records, and other documents.
- Highly meticulous individual with excellent oral and written communications skills
Timeline
Project Manager. Sales Operator
Environmental Lights
08.2024 - Current
PERMANENT PROJECT COORDINATOR
AMERICAN GREETINGS (formerly WESTROCK)
01.2018 - Current
IMC III LEADWORKER – OSS – ENERGY – QC position
DEPARTMENT OF SOCIAL SERVICES
01.2013 - 01.2018
MANAGEMENT AND SUPERVISION
WATTS WATER TECHNOLOGIES
01.1999 - 01.2010
Aircraft Mechanic
UNITED STATES NAVY
01.1991 - 01.1994
High School Diploma -
Chase High School