Terrie Lupi

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
• Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
• Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
• Managed patient records with strict adherence to confidentiality and accuracy standards.
• Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
• Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
• Facilitated communication between patients and various departments and staff.
• Provided excellent customer service to patients and medical staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Followed document protocols to safeguard confidentiality of patient records.
• Delivered support to medical staff in completion of patient paperwork.
• Resolved customer complaints using established follow-up procedures.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcome.s. Awarded Bronse medal and cash award setting up tracking system for all CTCA patients track all cancer drugs for patients and hospital.

Supervisor 6/8 Medical assistants,medical student's gave inservices assisted with minor surgery worked under Dr Paluays license ordered all supplies Worked with Lake county Hearth Department, worked on OSHA compliance office was free of inspections for 3 years.