Terrie Lynch
Beaumont,TX
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager Of Operations
Wright Away Cleanings
06.2018 - 12.2023
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Track trends and suggested enhancements to both challenge and refine company's product offerings
- Manage all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
Cashier Team Lead
H & B Catering At Chicago State University
08.2021 - 09.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
Transportation Dispatcher
CWS Dedicated
09.2020 - 10.2021
- Closely monitored dispatch board to triage and prioritize over 500 daily calls.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Implemented technicians' notes into computer system during and after each service call.
- Maintained updated and detailed records of calls in physical and electronic database.
Dialysis Technician Instructor
Special Friend Career Training
06.2016 - 02.2020
- Modified general education curriculum for special-needs students based upon a variety of instructional techniques and technologies
- Successfully improved student participation in classroom through integration of creative role-playing exercises
- Introduced special outreach programs to department chair in effort to increase institution's interest in community service
- Developed program to work with students and increase interest in higher learning
- Improved student's analytical skills by introducing state-of-the-art computer program technologies
Certified Home Hemodialysis Technician
Circle Medical Management
03.2014 - 06.2017
- Work under direct supervision of a nurse to assist patient with dialysis treatment
- Set up dialysis machine and troubleshoot the dialysis machine
- Prepare patients for treatment by taking their blood pressure and temperatures
- Following orders according to doctor's prescription
- To supervise and put patients on dialysis machines that cleans their blood by transfusion
- Maintained clean and sanitized working environment for each patient and co-workers
- Assisted and tended to all questions, comments, and concerns of both patients family and patient
- Updated on all the patients treatments for medical daily treatment records
- Monitors patient for adverse reactions Data entry by touch, frequent advanced detailed use of Excel, Word, and Spreadsheet
- Answering phones, faxing, emailing correspondence
- Written and oral communication with management
Home Health Aide
European Services
11.2005 - 08.2014
- Change dressings
- Provide patients and families with emotional support and instruction in areas such as infant care, preparing healthy meals, independent living, and adaptation to disability and illness
- Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diet
- Perform a variety of duties as requested by patients
- Obtaining household supplies and performing errands
- Change bed linens, wash and iron patient laundry, and clean living spaces
- Accompany patients to doctor visits, provide transportation for other activities, and companionship
- Maintain records of patient care, condition, progress, and identify problems in order to discuss these observations with supervisor and case managers
Patient Care Technician
Fresenius Medical Care
03.2011 - 03.2014
- Set up and operate hemodialysis machine Transport patient to and from treatment floor
- Take and record patient's vitals
- Cannulating patients accesses Connect patients to the hemodialysis machine
- Monitor patients for adverse reactions
- Collecting and testing specimens Initiation of intradialytic monitoring and termination of hemodialysis treatments
- Performs daily testing of water purification system Assists in the daily opening and closing of the Dialysis Center
- Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor
- Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor
- Responsible for providing limited chronic dialysis treatment
- Responsible for precepting and on the job training for incoming employees
- Ensure accessibility of required supplies and monitor changes in supply needs
Intern/Clinical Patient Care Tech
University Of Chicago
08.2008 - 05.2010
- Set up and operate hemodialysis machine
- Transport patient to dialysis room
- Take and records patient's predialysis weight, temperature, blood pressure, pulse rate, and respiration rate
- Connect hemodialysis machine to access of patient Monitors patient for adverse reactions
Education
Associate of Applied Science - Nephrology
City Colleges of Chicago - Malcolm X College
Chicago, IL12.2010
Skills
- Cost analysis and savings
- Recruiting and Hiring
- Customer retention
- Sound judgment
- Money Handling
- Advising and Coaching
- Special Assignments
- Staff Assignments
- Recordkeeping Compliance
- POS Transactions
Certification
- CPR Certification July 2024
- BONENT Certification August 2023
- Food Handlers Certification March 2025
References
References
Available Upon Request
Timeline
Cashier Team Lead
H & B Catering At Chicago State University
08.2021 - 09.2023
Transportation Dispatcher
CWS Dedicated
09.2020 - 10.2021
General Manager Of Operations
Wright Away Cleanings
06.2018 - 12.2023
Dialysis Technician Instructor
Special Friend Career Training
06.2016 - 02.2020
Certified Home Hemodialysis Technician
Circle Medical Management
03.2014 - 06.2017
Patient Care Technician
Fresenius Medical Care
03.2011 - 03.2014
Intern/Clinical Patient Care Tech
University Of Chicago
08.2008 - 05.2010
Home Health Aide
European Services
11.2005 - 08.2014
Associate of Applied Science - Nephrology
City Colleges of Chicago - Malcolm X College
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