ALEXIS MARIE PYE

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Developed and updated spreadsheets and databases to track, analyze and report on performance.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Processed customer adjustments to maintain financial accounts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained staff on operating procedures and company services.

• Assessed employee performance and developed improvement plans.
• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
• Oversaw branch team consisting of 200 workers.

• Reviewed (100) patient cases per week and verified insurance coverage information
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
• Assured timely verification of insurance benefits prior to patient procedures or appointments
• Made contact with insurance carriers to discuss policies and individual patient benefits
• Observed strict procedures to protect sensitive patient information, including medical records and payment data

• Obtained documents, clearances, certificates and approvals from local, state and federal agencies
• Entered details such as payments, account information and call logs into software system
• Responded to customer requests via telephone and email and effectively answered questions and inquiries
• Copied, logged and scanned supporting documentation and placed all information in client files
• Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information

• Performed preliminary, in progress, hidden damage and final product inspections
• Monitored production operations for compliance with specifications and promptly reported defects
• Identified defects during frequency checks
• Packaged and prepared materials for delivery
• Documented findings and produced reports
• Discarded and rejected products, materials and equipment that did not meet specifications

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• Communicated openly with children's parents about daily activities and behaviors
• Engaged with children on an individual basis in a pleasant manner
• Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
• Built constructive and open relationships with families with forthright yet friendly communication
• Maintained a child-friendly environment with access to outdoor activities
• Established a safe play environment for the children
• Organized and engaged in recreational activities such as games and puzzles
• Consistently enforced disciplinary limits for a structured environment conducive to learning
• Encouraged curiosity, exploration and problem-solving appropriate to children’s development levels
• Encouraged good behaviors using the positive reinforcement method