Terrie Ritchie
Robinson,TX
Overview
19
19
years of professional experience
Work History
Corporate Administrative Assistant
Rustic Trails
Waco, TX
07.2008 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Used correct diagnosis-related groups based on patient encounter details.
- Billed monthly thru Texas Medicaid & Healthcare Partnership for up to 8 Nursing Facilities.
- Checked daily rug levels through TMHP for residents in nursing facilities for proper billing codes and composed excel spreadsheets for each nursing facility to compare to MDS.
CNA
Woodland Springs Nursing Center
Waco, TX
02.2007 - 07.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Van driver took residents to & from daily Dr. appointments.
- Trust fund manager : managed all accounts for residents.
- Nursing facility office assistant. Daily operations
Medical Office Assistant
Scott & White Clinic
Bellmead, TX
01.1998 - 04.2001
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
Education
High School Diploma -
China Spring High School
China Spring, TX08.1979
Skills
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Resource Coordination and Allocation
- Business Correspondence
Timeline
Corporate Administrative Assistant
Rustic Trails
07.2008 - Current
CNA
Woodland Springs Nursing Center
02.2007 - 07.2008
Medical Office Assistant
Scott & White Clinic
01.1998 - 04.2001
High School Diploma -
China Spring High School
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