Terrie Romant
Yuma,AZ
Summary
Dynamic Assistant with over 6 years of experience in customer service and account management, recognized for fostering team collaboration and enhancing client satisfaction. Expertise in resolving complex issues and mentoring team members to boost productivity. Proficient in data analysis to inform strategic decisions and streamline operational processes, driving significant revenue growth and improving client retention. Experienced in the towing industry, adept at managing calls and efficiently recovering disabled vehicles.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Associate
VXI Global Solutions
05.2023 - 11.2024
- Managed client accounts, enhancing customer satisfaction and driving measurable revenue growth. Resolved customer issues efficiently, fostering positive client relationships and retention. Managed customer accounts, resolved complex issues, and implemented strategies that led to substantial improvements in client satisfaction rates. Applied new approaches to account handling, resulting in reduced response times and increased client retention.
- REMOTE
Sr Customer Service Rep
Afni (Anderson Financial Network Inc)
04.2018 - 10.2022
- Verizon BGCO/Care - Answer inbound calls from Verizon Wireless customers regarding billing, payment due date, and payment history. Listen to customer concerns, answer customer questions, and provide information about Verizon products. Submit proper forms for requests for refunds, billing adjustments, change of bill cycle, and extensions on payment. Deliver a positive experience that solves customers' challenges in one call. Update contact information for billing purposes.
- REMOTE
Collections Agent
Teleperformance
07.2016 - 04.2018
- AllianceOne Incorporated Toyota/Lexus - Answer inbound calls from TFS/LFS customers regarding making payments on past due accounts. Submit proper forms for customers requesting refunds, extensions, deferrals, adjustments of funds, Total Loss notification, and recurring payments. Verify & Update customers' account information. Transfer calls to other departments as needed. Assist in training new agents coming onto the call floor. Check various programs to assist customers with questions on account.
Roadside Assistant
Teleperformance
- Allstate Roadside - Answer inbound calls and assist customers in getting roadside assistance, and set up various services according to need of the customer. Locate the customer of the disablement to send a service provider to assist. Contact Service providers in the area of disablement to assist customers in jump starts, lockouts, Tow, Tire Change, and Winch out.
Legal Assistant
Mary Katherine Boyte, P.C.
02.2014 - 03.2015
- Answer Phones, File legal documents in the courts, Scan/Copy incoming documents, Drop off/Pick up legal documents to/from other Attorney’s offices, Schedule appointments and meetings for Attorney’s, Input and update client information in company database, Create legal documents for Attorney’s, Process payments from clients, Email updated information on cases to clients, File documents in client file, Maintain correspondences between client and staff, Notarize legal documents, Maintain incoming/outgoing mail, Maintain snacks and drinks in office kitchen, Purchase any supplies needed for office from Sam Club, Deposit company funds in company bank account, Drop off legal documents to Judge’s chambers, Perform all tasks asked of from Supervisor and Attorney’s.
Hostess/Server - Snack Bar Attendant
Z Fun Factory (Canteen)/Waylon’s Water World
11.2011 - 02.2013
- Greet guests and seat them at a table. Inform guests of their server's name and provide them with menus and silverware. Inform guests of any specials. Answer the phone and transfer to the proper personnel. General cleaning of the hostess station and dining area. Assist with the delivery of food to the proper tables. Construct pizza boxes for the pizza line. Change out the drink syrup when needed. Take and place orders for guests. Take table orders. Provide information to guests about the facility. Provide end-of-shift report and money drop. Complete end-of-shift side work. Roll silverware. Conduct closing procedures.
- Greet guests at the snack bar. Take their order. Give them their order. Inform guests where the condiments are. General cleaning of the work area.
Hostess/Server
Yuma Fun Factory (Canteen)
05.2009 - 04.2010
- Greet guests and seat them at a table. Inform guests of their server's name and provide them with menus and silverware. Inform guests of any specials. Answer the phone and transfer to the proper personnel. Receive and send faxes. General cleaning of the hostess station and dining area. Assist with the delivery of food to the proper tables. Construct pizza boxes for the pizza line. Organize the dry storage room. Change out the drink syrup when needed. Take and place orders for guests. Take table orders. Provide information to guests about the facility.
Sales Agent
Advanced Calling Technology
12.2008 - 12.2008
- Outbound calls to existing AT&T Customers in The Midwest to offer them new promotions on DSL-Digital service line(high speed internet), Dish Network, Wireless (cell phones) and bundles on any or all of AT&T products.
- 3 weeks
Front Office Personnel
Hidden Shores Village
10.2007 - 09.2008
- Provide courteous guest service and respond promptly to guest requests, questions, or complaints. Provide courteous reservation service to guests. Answer multi line Phone, Answer switchboard, and transfer calls when needed. Send and receive faxes, File guests' folders, Stock Store, ring up guests at the register, check in/check out guests. Every 5th of the month, charge auto billing procedures. Every 20th of the month, mail out billing to Resort home, Annual, and seasonal guests.
Front Desk Clerk
Oak Tree Inn
03.2006 - 07.2007
- Provide courteous guest service and respond promptly to guest requests, questions, or complaints. Provide courteous reservation service to guests. Maintain communication with the housekeeping department regarding the status of rooms. Maintaining individual cashier accountability. Answer switchboard and transfer calls when needed. Send and receive faxes. Call for a van for incoming and outgoing UPRR employees. Perform check-in/checkout procedures. Maintain records and files applicable to my job. File folios and registration cards. Perform other duties as instructed by my Supervisor. Mailed out and filed direct bills. Created forms for front desk procedures.
Front Desk Agent
Shilo Inn Resort Hotel
12.2004 - 03.2006
- Provide courteous guest service and respond promptly to guest requests, questions, or complaints. Provide courteous reservation service to guests. Make applicable entries into log book to provide information for oncoming shifts. Maintain communication with the housekeeping department regarding the status of rooms. Print reports as needed. Maintaining individual cashier accountability. Answer switchboard and transfer calls when needed. Send and receive faxes. Perform checking and checkout procedures. Maintain records and files applicable to my job. File folios and registration cards. Balance shift and print ending reports for audit. Perform other duties as instructed by my supervisor.
Sales Associate
Wal-Mart
01.2004 - 12.2004
- Fabrics Department: Cut fabric/trim for customers. Assisted customers in finding items in the store. General cleaning of the area. Moved to Cashier in September: Rang up customers' items and bagged them. General cleaning of the area. Provided help in the Customer Service Department with items to be returned to the floor or the Claims Department.
Front End Clerk
Albertsons
11.2003 - 12.2003
- Bagged groceries for customers. Assisted customers with groceries. Assisted customers in finding items in the store. Provided assistance in returning items to the shelf. Collected carts and returned them to the store for further use. General cleaning of the store.
Correctional Officer II
State of Arizona
11.1999 - 09.2003
- Provide security for the public, staff, and inmates. Maintain accountability of inmates. Escort inmates to showers, recreation, and appointments. Delivered meals to inmates. Answer phone at desk and transfer if needed. Make applicable entries into log book to provide information for oncoming shifts. General cleaning of the office area.
Education
High School Diploma - Business Admin
Arizona Western College
Yuma, AZHigh School - General Studies
Kofa High School
Yuma, AZ05.1993
High School - General Studies
Downey High School
Downey, CASkills
- Experienced with industry-standard tools
- Proficient in tire replacement
- Efficient fuel delivery
- Troubleshooting automotive issues
- Preventive maintenance services
- Client support
- Efficient appointment management
- Clerical operations management
- Effective listening
- Strong time management abilities
Accomplishments
Training for Roadside graduated first in the class
Notary - Commission # 334915 November 26, 2014 through November 25, 2018
2 Signature Shining Star Awards in 2006
1 Service Star Award in 2006
Certification
- Notary Public - Commission # 334915 November 26, 2014 through November 25, 2018
- Alcohol Training - November 2011 (Arizona Dept Of Liquor Licenses and Control)
- Guest Service Representative - May 2006 (Lodging Enterprises)
- Signature Shinning Star - June 15, 2006 (Oak Tree Inn)
- Signature Shinning Star - June 16, 2006 (Oak Tree Inn)
- Van Driver - September 2006 (Lodging Enterprises)
- Service Star Award - October 2006 (Oak Tree Inn)
- Basic Correctional Officers Course - December 1999 (Correctional Officer Academy)
- Corrections Technology - June 2000 (Rio Salado Community College)
Timeline
Account Associate
VXI Global Solutions
05.2023 - 11.2024
Sr Customer Service Rep
Afni (Anderson Financial Network Inc)
04.2018 - 10.2022
Collections Agent
Teleperformance
07.2016 - 04.2018
Legal Assistant
Mary Katherine Boyte, P.C.
02.2014 - 03.2015
Hostess/Server - Snack Bar Attendant
Z Fun Factory (Canteen)/Waylon’s Water World
11.2011 - 02.2013
Hostess/Server
Yuma Fun Factory (Canteen)
05.2009 - 04.2010
Sales Agent
Advanced Calling Technology
12.2008 - 12.2008
Front Office Personnel
Hidden Shores Village
10.2007 - 09.2008
Front Desk Clerk
Oak Tree Inn
03.2006 - 07.2007
Front Desk Agent
Shilo Inn Resort Hotel
12.2004 - 03.2006
Sales Associate
Wal-Mart
01.2004 - 12.2004
Front End Clerk
Albertsons
11.2003 - 12.2003
Correctional Officer II
State of Arizona
11.1999 - 09.2003
Roadside Assistant
Teleperformance
High School Diploma - Business Admin
Arizona Western College
High School - General Studies
Kofa High School
High School - General Studies
Downey High School