Terrie Shanks
Lancaster,CA
Summary
Results-driven Family Support and Program Manager with experience leading teams, developing community-based programs, and strengthening systems of care for families. Skilled in supervising staff, managing multiple initiatives, and collaborating across multidisciplinary partners to deliver culturally responsive services. Proven ability to drive engagement, improve processes, and connect families to critical resources through strong leadership, communication, and relationship-building.
Overview
13
13
years of professional experience
Work History
Program Manager
A New Vision For You
Lancaster, CA
01.2023 - Current
- Led cross-functional teams to implement program initiatives, enhancing project alignment with organizational goals.
- Developed and monitored project timelines, ensuring adherence to deadlines and resource allocation efficiency.
- Facilitated stakeholder meetings to gather requirements, promoting collaborative decision-making and prioritization of objectives.
- Analyzed program performance metrics, identifying areas for improvement and optimizing operational processes.
- Mentored junior team members, fostering skill development and enhancing overall team productivity.
- Implemented risk management strategies, proactively addressing potential issues to minimize impact on project outcomes.
- Streamlined communication channels between departments, improving information flow and supporting program success.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Wraparound Parent Partner /Child & Family Specialist
Childrens Bureau
Lancaster, CA
08.2021 - 04.2025
- Helped parents developing coping skills and plans for routine and crisis situations.
- Coordinated and managed agency referrals to get parents additional resources.
- Scheduled and attended family and individual meetings to set family goals and achievement plans.
- Utilized experience in child welfare system to better serve parents.
- Modeled appropriate parenting techniques to help parents improve skills.
- Completed frequent visits to family homes to check on progress.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Business License Assistant
City Of Palmdale
Palmdale, CA
08.2016 - 06.2018
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Prepared, maintained and processed business licensure and permit applications to include the identification of the type of request, reviewed the application, computation of fees and issuance of license and permit.
Office Manager Intern
Antelope Valley Community College
Lancaster, CA
08.2013 - 08.2016
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Described product to customers and accurately explained details and care of merchandise.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
Associate of Science - Social Psychology
Antelope Valley College
Lancaster, CA06.2015
Diploma - National Executive &Emerging Child Welfare Leaders
Johnson C. Smith University
Charlotte, NC12.2025
Skills
- Family reunification
- Networking skills
- Court hearing support
- Care coordination
- Peer coaching
- Resource advocacy
- Microsoft Office Suite
- Family services
- Community Resources
- Behavior mirroring
- Planning and Coordination
- Problem-Solving
- Project management
- Strategic planning
- Detail-oriented
- Problem-solving
Affiliations
Sankofa Institute for African American Executive & Emerging Child Welfare Leaders
Lancaster Sheriffs Department CAC
Parent Voices California
Department Child and Family Services
Timeline
Program Manager
A New Vision For You
01.2023 - Current
Wraparound Parent Partner /Child & Family Specialist
Childrens Bureau
08.2021 - 04.2025
Business License Assistant
City Of Palmdale
08.2016 - 06.2018
Office Manager Intern
Antelope Valley Community College
08.2013 - 08.2016
Associate of Science - Social Psychology
Antelope Valley College
Diploma - National Executive &Emerging Child Welfare Leaders
Johnson C. Smith University