Quality and Training Manager
Privia Medical Group
10.2014 - Current
- Manage a team of individuals and the company's quality assurance and training program;
- Create, and implement learning materials for various roles within the patient-facing teams;
- Manage direct report payroll profiles;
- Responsible for delivering annual employee performance evaluations in a timely manner;
- Work closely with other department managers to establish working groups to complete various initiatives;
- Research and obtain relevant course materials to achieve training objectives and effective workflows.
- Facilitate leadership development workshops, fostering an environment of growth and self-improvement among management team members.
- Manage development of e-learning training materials and activities to enhance learning experiences.
- Implement new learning strategies depending upon employees' skill levels.
- Direct training programs and development paths for managers and supervisors to upskill agents.
- Manage new employee training classes for 20 employees each year.