Terrie Webster

Billings,MT

Summary

Accomplished Advanced Medical Support Assistant at the Department of Veterans Affairs, adept in HIPAA compliance and patient care coordination. Enhanced patient satisfaction through effective communication and appointment scheduling. Proven ability in conflict resolution and fostering a compassionate environment, ensuring confidentiality and professionalism in all interactions.

Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of appointment scheduling, and patient communication to enhance service quality.

Attentive Advanced Medical Support Assistant with a 13 1/2-year background working in the medical field. Excellent patient scheduling abilities. In-depth understanding of privacy regulations.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Transportation Assistant position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience In Benefits and Travel Reimbursement claims and forms, helping Veterans with travel forms on a daily basis to ensure that all forms were filled out correctly and emailed to the Fort Harrison Travel Department. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

years of professional experience

Work History

Advanced Medical Support Assistant

Department of Veterans Affairs

03.2020 - Current

Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
Mailed patient appointment letters.
Scheduled appointments for patients at Billlings VA
Used GUI, CPRS and CTM to maintain and record patient data and generate reports.
Streamlined front desk operations for improved workflow and reduced wait times.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Phlebotomist

Frontier Cancer Center

11.2017 - 03.2020

Enhanced patient experience through compassionate care and communication during blood draw procedures.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Improved patient comfort and trust with compassionate communication and professional bedside manner.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Education

Diploma of Certification - Medical Terminology / Phlebotomy / A&P

Billings Community Education Certification Program

Billings, MT

11-2011

High School Diploma -

Billings Central Catholic High School

Billings, MT

05-1984

Skills

Conflict resolution techniques
Patient communication
Organizational growth
HIPAA compliance
Appointment scheduling expertise
Professionalism and ethics
Continuous learning mindset
Patient scheduling
Patient care coordination
Medical terminology

Medical office procedures
Proficient in patient scheduling
Patient scheduling abilities
Strong communication
Medical terminology proficiency
Customer service
Compassionate
Maintaining confidentiality
Trustworthy companion

Accomplishments

Recognized for going above and beyond the call of duty.
Recognized for outstanding dedication to patient care.

Timeline