Terrie Yokomizo
Irving
Summary
Strategic IT Project Manager and Certified SCRUM Master with a proven ability to lead cross-functional teams, modernize systems, and drive the successful delivery of healthcare software solutions. Experienced in Agile transformation, roadmap execution, and stakeholder alignment across enterprise environments. Adept at cloud migration initiatives, payer integration, and optimizing delivery processes to enhance scalability, productivity, and long-term operational efficiency. Known for strong communication, leadership, and the ability to bridge the gap between technical and business teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager / SCRUM Master
Medical Software Solutions
07.2021 - Current
- Lead an Agile development organization consisting of developers, QA engineers, and business analysts to deliver mission-critical healthcare software products.
- Manage full project lifecycles, including requirements gathering, sprint planning, backlog refinement, release coordination, and retrospective optimization.
- Implement Agile methodologies to streamline execution, increasing team productivity by 25% and reducing delivery timelines by 20%.
- Oversee cloud migration initiatives transitioning legacy systems to Azure, improving scalability and reducing operational costs by 15%.
- Drive cross-functional collaboration between engineering, product, operations, and executive leadership to ensure alignment with organizational objectives.
- Partner with Medicare and Medicaid payers to analyze eligibility and payment structures, ensuring compliance and accurate claims processing.
- Resolve complex billing and clearing house issues, improving claims response rates by 30%.
- Analyze and activate system configurations; provide consultative guidance to clients by explaining configuration behavior, dependencies, and expected impacts, while thoroughly documenting all actions and decisions to ensure a complete and traceable paper trail.
- Coach and mentor junior staff on Agile best practices, improving team cohesion and delivery performance.
- Coordinate vendor relationships, contract negotiations, and issue remediation to support project delivery.
- Facilitate all SCRUM ceremonies, driving continuous improvement and transparent communication.
- Led cross-functional teams to deliver software projects on time and within budget.
- Implemented Agile methodologies to enhance project workflows and communication.
- Managed stakeholder relationships, ensuring alignment with project objectives and timelines.
- Developed comprehensive project plans, detailing scope, resources, and schedules.
- Conducted risk assessments to identify potential challenges and establish mitigation strategies.
- Mentored junior project managers, fostering skill development and best practices in project delivery.
- Utilized project management tools for tracking progress and reporting on key performance indicators.
Patient Account Representative
Queen's Health Systems
08.2020 - 04.2021
- Managed patient accounts and billing processes within a fast-paced healthcare environment, ensuring accurate and timely submissions while meeting reimbursement guidelines.
- Led efforts to improve billing accuracy and customer service for patients.
- Managed complex accounts receivable, resulting in a 15% reduction in delinquency through proactive follow-up and issue resolution.
- Developed and implemented improved processes for handling patient inquiries, reducing resolution time by 20%.
Hawaii State Medicaid Eligibility Analyst
MedData At Queens Medical Center
11.2019 - 08.2020
- Led efforts to determine Medicaid eligibility for applicants, ensuring accurate assessments of financial status and medical needs.
- Managed a high-volume work queue while maintaining attention to detail and quality.
- Assessed and processed hundreds of eligibility cases monthly, ensuring compliance with federal, state, and county regulation.
- Analyzed patient information to determine eligibility for insurance coverage.
- Collaborated with healthcare providers to gather required documentation for claims processing.
- Reviewed and verified financial assistance applications for accuracy and compliance.
- Developed training materials for new staff on eligibility assessment processes.
Captain/Server
La Mer Restaurant
10.2018 - 11.2019
- Supervised daily restaurant operations to ensure exceptional service delivery and guest satisfaction.
- Trained and mentored junior staff on menu knowledge, service standards, and customer engagement techniques.
- Implemented process improvements that enhanced efficiency in order taking and table management systems.
Server
Roy's Waikiki Restaurant
10.2008 - 10.2018
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu offerings and service protocols.
- Managed multiple tables simultaneously, maintaining high service standards during peak hours.
Education
Bachelor of Arts - Healthcare Administration
University of Hawaii-West Oahu
01.2018
Skills
- Agile & SCRUM Leadership
- IT Project & Program Management
- SDLC Management
- Cloud Technologies (Azure)
- Cross-Functional Team Leadership
- Stakeholder & Vendor Management
- Requirements Gathering & Prioritization
- Roadmap Planning & Execution
- CMS Regulations
- Data Analysis
- Release Planning
- HIPAA Compliance
- Azure DevOps
- RCM Processes
- HL7
- Configuration Analysis & Optimization
- User Permission & Access Configuration
- Risk Management
- UAT Management
- API Integration
- Project planning and development
- Project planning
- Project management
- Project scheduling
- Team collaboration
Accomplishments
- Spearheaded the implementation of Agile practices within an IT department, improving delivery time for software solutions by 20%.
- Coached and mentored 8 junior team members, providing them with opportunities for professional growth and certifications in Agile methodologies.
- Negotiated contract terms with third-party service providers, reducing operational costs by 10%.
- Led a team-wide initiative to standardize software testing practices, reducing post-deployment defects by 15%.
Certification
Currently pursuing PMP certification (expected 2026)
QUALIFICATIONS SUMMARY
- Strong leadership experience guiding and mentoring IT professionals, including developers, systems analysts, and business stakeholders. Proven success in managing, motivating, and empowering teams to achieve project goals while fostering collaboration and continuous improvement.
- Expertise in utilizing SCRUM and Agile frameworks to manage software development projects, ensuring timely delivery through iterative processes. Proficient in sprint planning, resource allocation, risk management, and maintaining project transparency.
- Led cross-functional teams in multi-disciplinary environments, aligning project objectives with organizational goals and ensuring clear communication between technical and non-technical stakeholders.
- Strong ability to manage vendor relationships and stakeholder expectations, with a focus on ensuring alignment between project deliverables and business needs.
- Focused on process optimization and continuous delivery of value, with a track record of introducing new technologies and methodologies to improve team productivity and project outcomes.
- Currently pursuing PMP certification to further enhance project management expertise and capabilities.
Timeline
Project Manager / SCRUM Master
Medical Software Solutions
07.2021 - Current
Patient Account Representative
Queen's Health Systems
08.2020 - 04.2021
Hawaii State Medicaid Eligibility Analyst
MedData At Queens Medical Center
11.2019 - 08.2020
Captain/Server
La Mer Restaurant
10.2018 - 11.2019
Server
Roy's Waikiki Restaurant
10.2008 - 10.2018
Bachelor of Arts - Healthcare Administration
University of Hawaii-West Oahu