Terrie L Esser
Visalia,CA
Summary
I am adept at fostering customer loyalty and exceeding sales targets, I leveraged my strong work ethic and exceptional communication skills Throughout my many years in Customer service. Everything from retail, banking, owning my own hair styling business, and working for Harley Davidson.
I am knowledgeable with proven background in running successful businesses and driving growth. Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency. I am always open to continuous training and education.
Overview
29
29
years of professional experience
Work History
Service Advisor
Visalia Harley Davidson
Visalia, CA
07.2021 - 07.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Hair Designer and Makeup Artist
Self Employed
San Luis Obispo, CA And Atascadero Ca
01.1995 - 03.2020
- Helped build lasting relationships with customers by offering helpful tips on at-home care for their hairstyles and recommending appropriate products.
- Assisted in inventory management tasks for salon supplies while keeping track of product usage patterns for efficient ordering processes.
- Showcased versatility in styling abilities by catering to diverse clientele with various hair types, lengths, and textures.
- Increased salon revenue by upselling additional services such as color treatments, deep conditioning, and styling products.
- Diversified the salon''s service offerings by mastering specialty techniques such as balayage highlights or Brazilian blowouts.
- Streamlined appointment scheduling process by managing bookings efficiently and ensuring minimal waiting time for clients.
- Streamlined client check-in and payment processes to ensure a smooth, efficient experience, resulting in increased customer satisfaction.
- Provided comprehensive training to junior stylists on cutting, coloring, and styling techniques, enhancing overall team performance.
- Maintained a loyal clientele through exceptional customer service and consistent delivery of high-quality hair designs.
- Advised over [Number] clients daily on haircare techniques.
- Continually updated knowledge of industry trends and techniques through participation in workshops, trade shows, and online forums.
- Applied chemical hair solutions and used hot irons and curling irons.
- Elevated overall client experience with thorough consultations that included discussing face shape considerations, personal style preferences, and maintenance routines for each hairstyle choice.
- Enhanced client satisfaction by providing personalized hair design consultations and recommending suitable styles.
- Implemented effective sanitation procedures throughout the workspace to ensure compliance with local health department regulations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Answered phone calls and emails to schedule client appointments.
Education
Medical Assistant
San Joaquin Valley College
Visalia, CA05-2025
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Handling customer complaints
- Client rapport
- Sales expertise
- Conflict resolution
- Calm and professional under pressure
Timeline
Service Advisor
Visalia Harley Davidson
07.2021 - 07.2023
Hair Designer and Makeup Artist
Self Employed
01.1995 - 03.2020
Medical Assistant
San Joaquin Valley College