Terries Lynette Sterling
Cumming,GA
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
23
23
years of professional experience
Work History
Office Associate
The Healing House Of God Ministry
Cumming, GA
02.2016 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Processed payments and documented account changes for financial accuracy and transparency.
Office Assistant
RichmondHonan Development Acquisitions LLC
Alpharetta, GA
07.2019 - 02.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Arranged rapid office equipment repair and maintenance with vendors.(Impak software)
Customer Service Representative
Procter & Gamble Co
Roswell, GA
06.2014 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Handling over 50 calls per shift, signing up new customer, retrieving customer data, and presenting relevant product information and canceling services.
Ramp Agent
Delta Air Lines, Inc
Atlanta, GA
05.2006 - 03.2008
- Streamlined job flow by reducing freight handling by 35% to increase efficiency and customer satisfaction for on-time flight schedules;completed all special hazmat freight requirement of rules, regulations performed various inbound and outbound baggage and cargo freight duties.
- Observed safe ground-handling procedures, always maintained a safety and security of ramp,monitored customer safety during boarding ,deplaning and marshaled aircraft on the ramp.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Housing Consultant
Community Developers Outreach Ministries
Atlanta, GA
02.2002 - 08.2006
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed new and existing clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Spoke with senior citizen groups to expand community engagement and program outreach
- Worked with customers to understand needs and provide excellent service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Loan Originator
Citizen Trust Bank
Decatur, GA
09.2000 - 08.2002
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Submitted loan applications to underwriter for verification and recommendations.
- Established strong relationships with various realtor, developers, and other community personnel to develop professional alliance and marketing strategies
- Prepared personal and credit portfolios for residential construction and home equity loans, reserved credit in loan residential sales.
Sub-contractor Courier Driver
Pony Express Courier
Atlanta, GA
07.1996 - 03.2000
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Delivered packages to customer doorsteps and business offices.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Education
No Degree - Loan Origination
Capstone Institute of Mortgage Finance
Atlanta, GANo Degree - Commission of Notary
The Office of The Clerk of Superior Court
Forsyth, GASkills
- Data Gathering
- Calendar Management
- Mail Sorting and Distribution
- Event Planning
- Record Sorting and Filing
- Financial Transactions
- Office Meetings
- Office Supplies and Inventory
- Scheduling Meetings
- Valid Driver's License
- Customer Service
- Office Cleaning
- Accounts Payable and Receivable
Timeline
Office Assistant
RichmondHonan Development Acquisitions LLC
07.2019 - 02.2021
Office Associate
The Healing House Of God Ministry
02.2016 - Current
Customer Service Representative
Procter & Gamble Co
06.2014 - 07.2017
Ramp Agent
Delta Air Lines, Inc
05.2006 - 03.2008
Housing Consultant
Community Developers Outreach Ministries
02.2002 - 08.2006
Loan Originator
Citizen Trust Bank
09.2000 - 08.2002
Sub-contractor Courier Driver
Pony Express Courier
07.1996 - 03.2000
No Degree - Loan Origination
Capstone Institute of Mortgage Finance
No Degree - Commission of Notary
The Office of The Clerk of Superior Court
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