Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Terri J Taylor

Sioux Falls,SD

Summary

I am seeking an administrative customer service position in a well-regarded company. I would like to be able to express experience in customer service and grow within the company. I am looking for a service role in a challenge environment. Ability summary a self-motivated professional with over 15 years' experience in the administrative customer service industry. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels. The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service. Verified achievement of performance benchmarks in all areas.

Overview

years of professional experience

Work History

Customer Service Agent , Customer Service Representatives

YRC Freight

Sioux Falls , SD

2019.02 - Current

(30 Hours or More)
Customer service representatives listen and respond to customers' questions
Customer service representatives interact with customers to handle complaints, process orders, and provide information about organization's products and service
Duties Customer service representatives typically do the following:
Listen to customers' questions and concerns, and provide answers or responses
Provide information about products and services
Take orders, calculate charges, and process billing or payments
Review or make changes to customer accounts
Handle complaints
Record details of customer contacts and actions taken
Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public
They typically provide services by phone, but some also interact with customers face to face, or by email or live chat
The specific duties of customer service representatives vary by industry
For example, representatives who work in banks may answer customers' questions about their accounts
Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages
Those who work in retail stores often handle returns, process refunds, and help customers locate items
Some representatives make changes to customers' accounts, such as updating addresses or canceling orders
Although selling is not their main job, some representatives may help generate sales while providing information about a product or service
Customer service representatives typically use a telephone, computer, and other office equipment
For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers
Those employed in retail stores may use registers to process returns or orders.

B and H Self Storage

Aiken , SC

2014.09 - 2016.02

Manager
Managers are employed either directly by the owner or indirectly through a contract with a property management firm
The following are examples of types of property, real estate, and community association managers: Property and real estate managers oversee the operation of income-producing commercial or residential properties and ensure that real estate investments achieve their expected revenues
They handle the financial operations of the property, making certain that rent is collected and that mortgages, taxes, insurance premiums, payroll, and maintenance bills are paid on time
They may oversee financial statements, and periodically report to the owners on the status of the property, occupancy rates, expiration dates of leases, and other matters
When vacancies occur, property managers may advertise the property or hire a leasing agent to find a tenant
They may also suggest to the owners what rent to charge
Community association managers work on behalf of homeowner or community associations to manage the communal property and services of condominiums, cooperatives, and planned communities
Usually hired by a volunteer board of directors of the association, they manage the daily affairs and supervise the maintenance of property and facilities that the homeowners use jointly through the association
Like property managers, community association managers collect monthly fees, prepare financial statements and budgets, negotiate with contractors, and help to resolve complaints
Community association managers also help homeowners and non- owner residents comply with association rules and regulations
Onsite property managers are responsible for the day-to-day operation of a single property, such as an apartment complex, an office building, or a shopping center
To ensure that the property is well maintained, onsite managers routinely inspect the grounds, facilities, and equipment to determine whether maintenance or repairs are needed
They meet with current tenants to handle requests for repairs or to resolve complaints
They also meet with prospective tenants to show vacant apartments or office space
In addition, onsite managers enforce the terms of rental or lease contracts along with an association's governing rules
They make sure that tenants pay their rent on time, follow restrictions on parking or pets, and follow the correct procedures when the lease is up
Other important duties of onsite managers include keeping accurate, up-to-date records of income and expenditures from property operations and submitting regular expense reports to the senior-level property manager or the owner(s)
Real estate asset managers plan and direct the purchase, sale, and development of real estate properties on behalf of businesses and investors
They focus on long-term strategic financial planning, rather than on the day-to-day operations of the property
In deciding to acquire property, real estate asset managers consider several factors, such as property values, taxes, zoning, population growth, transportation, and traffic volume and patterns
Once a site is selected, they negotiate contracts to buy or lease the property on the most favorable terms
Real estate asset managers review their company's real estate holdings periodically and identify properties that are no longer financially profitable
They then negotiate the sale of the properties or arrange for the end of leases
Advertising Promotions and property Manager , Property, Real Estate, and Community
Ssociation Managers, (30 Hours or More)
Ome of my duties for Adams Development included but are not limited to were to maintain front office work, cleaning out units, I had to work with a deposit of money and handle a petty cash box daily
I also had a mouthy auction of the storage units
I had to maintain strict gidleines for the South Carolina Law for Auctions
I had to travel to other locations and market the property to business around the area, I also have to come up with marketing promotions for the property
I had to make collection calls everyday to maintain sales and delinquency ratings
When I was promoted from the Greenwood facility to the
Iken facility I had to revamp the entire facility which inhaled juggling contractors from carpenters, to roofers, to electricians
All within Six months of moving from Greenwood to
Iken South Carolina
I had to maintain maintenance work around the property
I worked with a fax, excel, M sword spreadsheet daily
I also supervised an assistant.

Customer Service Agent , Customer Service Representatives, Customer service representatives

Alorica, Samsung Electronics America

Simpsonville , SC

2014.03 - 2014.09

(30 Hours or More), handle customer complaints, process orders, and provide information about an organization's products and services
Duties
Ustomer service representatives typically do the following:
Listen to customers' questions and concerns, and provide answers or responses
Provide information about products and services
Take orders, calculate charges, and process billing or payments
Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken
Review and select standard responses for answers or solutions
Refer customers to supervisors or more experienced employees
Ustomer service representatives answer questions or requests from customers or the public
They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat
The specific duties of customer service representatives vary depending on what kind of company they work for
For example, representatives who work in banks may answer customers' questions about their accounts
Representatives who work for utility and communication companies may help customers with service problems, such as outages
Those who work in retail stores often handle returns, process cash refunds, and help customers locate items
Some representatives make changes to customers' accounts, such as updating addresses or canceling orders
Although selling is not their main job, some representatives may help to generate sales leads while providing information about a product or service
Customer service representatives typically use a telephone, computer, and other office equipment
Those employed in retail stores may occasionally use cash registers to process returns or orders
IT support / Customer Service Representatives , Information and Record Clerks, All Other

SYKES ENTERPRISES INC

Greenwood , SC

2010.11 - 2011.11

(30 Hours or More)
Preformed technical troubleshooting for Enterprise server activation, as well as provided support for every make and model of BlackBerry handsets
I also gained enough knowledge to become internal floor support for the BlackBerry team
I maintained excellent quality and performance metrics.

Cashier I , Cashiers

Greenwood School

2008.05 - 2009.05

Maintained cash drawer of $[Amount] or more per shift
Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Checked and tested foods to verify quality and temperature
Restocked and organized merchandise in front lanes
Helped customers complete purchases, locate items and join reward programs