Terri J Taylor
Sioux Falls,SD
Summary
I am seeking an administrative customer service position in a well-regarded company. I would like to be able to express experience in customer service and grow within the company. I am looking for a service role in a challenge environment. Ability summary a self-motivated professional with over 15 years' experience in the administrative customer service industry. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels. The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service. Verified achievement of performance benchmarks in all areas.
Overview
7
7
years of professional experience
Work History
Customer Service Agent , Customer Service Representatives
YRC Freight
Sioux Falls , SD
02.2019 - Current
- (30 Hours or More)
- Customer service representatives listen and respond to customers' questions
- Customer service representatives interact with customers to handle complaints, process orders, and provide information about organization's products and service
- Duties Customer service representatives typically do the following:
- Listen to customers' questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review or make changes to customer accounts
- Handle complaints
- Record details of customer contacts and actions taken
- Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public
- They typically provide services by phone, but some also interact with customers face to face, or by email or live chat
- The specific duties of customer service representatives vary by industry
- For example, representatives who work in banks may answer customers' questions about their accounts
- Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages
- Those who work in retail stores often handle returns, process refunds, and help customers locate items
- Some representatives make changes to customers' accounts, such as updating addresses or canceling orders
- Although selling is not their main job, some representatives may help generate sales while providing information about a product or service
- Customer service representatives typically use a telephone, computer, and other office equipment
- For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers
- Those employed in retail stores may use registers to process returns or orders.
B and H Self Storage
Aiken , SC
09.2014 - 02.2016
- Manager
- Managers are employed either directly by the owner or indirectly through a contract with a property management firm
- The following are examples of types of property, real estate, and community association managers: Property and real estate managers oversee the operation of income-producing commercial or residential properties and ensure that real estate investments achieve their expected revenues
- They handle the financial operations of the property, making certain that rent is collected and that mortgages, taxes, insurance premiums, payroll, and maintenance bills are paid on time
- They may oversee financial statements, and periodically report to the owners on the status of the property, occupancy rates, expiration dates of leases, and other matters
- When vacancies occur, property managers may advertise the property or hire a leasing agent to find a tenant
- They may also suggest to the owners what rent to charge
- Community association managers work on behalf of homeowner or community associations to manage the communal property and services of condominiums, cooperatives, and planned communities
- Usually hired by a volunteer board of directors of the association, they manage the daily affairs and supervise the maintenance of property and facilities that the homeowners use jointly through the association
- Like property managers, community association managers collect monthly fees, prepare financial statements and budgets, negotiate with contractors, and help to resolve complaints
- Community association managers also help homeowners and non- owner residents comply with association rules and regulations
- Onsite property managers are responsible for the day-to-day operation of a single property, such as an apartment complex, an office building, or a shopping center
- To ensure that the property is well maintained, onsite managers routinely inspect the grounds, facilities, and equipment to determine whether maintenance or repairs are needed
- They meet with current tenants to handle requests for repairs or to resolve complaints
- They also meet with prospective tenants to show vacant apartments or office space
- In addition, onsite managers enforce the terms of rental or lease contracts along with an association's governing rules
- They make sure that tenants pay their rent on time, follow restrictions on parking or pets, and follow the correct procedures when the lease is up
- Other important duties of onsite managers include keeping accurate, up-to-date records of income and expenditures from property operations and submitting regular expense reports to the senior-level property manager or the owner(s)
- Real estate asset managers plan and direct the purchase, sale, and development of real estate properties on behalf of businesses and investors
- They focus on long-term strategic financial planning, rather than on the day-to-day operations of the property
- In deciding to acquire property, real estate asset managers consider several factors, such as property values, taxes, zoning, population growth, transportation, and traffic volume and patterns
- Once a site is selected, they negotiate contracts to buy or lease the property on the most favorable terms
- Real estate asset managers review their company's real estate holdings periodically and identify properties that are no longer financially profitable
- They then negotiate the sale of the properties or arrange for the end of leases
- Advertising Promotions and property Manager , Property, Real Estate, and Community
- Ssociation Managers, (30 Hours or More)
- Ome of my duties for Adams Development included but are not limited to were to maintain front office work, cleaning out units, I had to work with a deposit of money and handle a petty cash box daily
- I also had a mouthy auction of the storage units
- I had to maintain strict gidleines for the South Carolina Law for Auctions
- I had to travel to other locations and market the property to business around the area, I also have to come up with marketing promotions for the property
- I had to make collection calls everyday to maintain sales and delinquency ratings
- When I was promoted from the Greenwood facility to the
- Iken facility I had to revamp the entire facility which inhaled juggling contractors from carpenters, to roofers, to electricians
- All within Six months of moving from Greenwood to
- Iken South Carolina
- I had to maintain maintenance work around the property
- I worked with a fax, excel, M sword spreadsheet daily
- I also supervised an assistant.
Customer Service Agent , Customer Service Representatives, Customer service representatives
Alorica, Samsung Electronics America
Simpsonville , SC
03.2014 - 09.2014
- (30 Hours or More), handle customer complaints, process orders, and provide information about an organization's products and services
- Duties
- Ustomer service representatives typically do the following:
- Listen to customers' questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Refer customers to supervisors or more experienced employees
- Ustomer service representatives answer questions or requests from customers or the public
- They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat
- The specific duties of customer service representatives vary depending on what kind of company they work for
- For example, representatives who work in banks may answer customers' questions about their accounts
- Representatives who work for utility and communication companies may help customers with service problems, such as outages
- Those who work in retail stores often handle returns, process cash refunds, and help customers locate items
- Some representatives make changes to customers' accounts, such as updating addresses or canceling orders
- Although selling is not their main job, some representatives may help to generate sales leads while providing information about a product or service
- Customer service representatives typically use a telephone, computer, and other office equipment
- Those employed in retail stores may occasionally use cash registers to process returns or orders
- IT support / Customer Service Representatives , Information and Record Clerks, All Other
SYKES ENTERPRISES INC
Greenwood , SC
11.2010 - 11.2011
- (30 Hours or More)
- Preformed technical troubleshooting for Enterprise server activation, as well as provided support for every make and model of BlackBerry handsets
- I also gained enough knowledge to become internal floor support for the BlackBerry team
- I maintained excellent quality and performance metrics.
Cashier I , Cashiers
Greenwood School
05.2008 - 05.2009
- Maintained cash drawer of $[Amount] or more per shift
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Checked and tested foods to verify quality and temperature
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
Education
GED -
Charlotte Technical College
Port Charlotte, FL03.1992
Skills
- Reporting Skills, Administrative Writing Skills, Microsoft Office
- Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem
- Solving, Supply Management, Inventory Control, Verbal Communication
- Understanding Customer Needs
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- De-escalation Techniques
- CRM Software
- Upbeat and Positive Personality
- Creative Problem Solving
- Calm and Professional Under Pressure
Accomplishments
- Property Manager , Property, Real Estate, and Community Association Managers 02/2016 - 01/2019
- Niversity Commons Apartments 1010 Grace St, Greenwood, SC
- Mployment Type:
- Ull Time (30 Hours or More)
- Nsite managers often show apartments
- Property, real estate, and community association managers take care of the many aspects of residential, commercial, or industrial properties
- They make sure the property is well maintained, has a nice appearance, operates smoothly, and preserves its resale value
- Duties Property, real estate, and community association managers typically do the following:
- Meet with prospective renters and show them properties
- Discuss the lease and explain the terms of occupancy or ownership
- Collect monthly fees from tenants or individual owners
- Inspect all building facilities, including the grounds and equipment
- Arrange for new equipment or repairs as needed
- Pay bills or delegate bill payment for such expenditures as taxes, insurance, payroll, and maintenance
- Contract for trash removal, maintenance, landscaping, security, and other services
- Investigate and settle complaints, disturbances, and violations
- Eep records of rental activity and owner requests
- Prepare budgets and financial reports
- Comply with anti-discrimination laws when renting or advertising, such as the Americans with Disabilities Act, the Federal Fair Housing Amendment Act, and local fair housing laws
- Hen owners of homes, apartments, office buildings, or retail or industrial properties lack the time or expertise needed for the day-to-day management of their real estate properties, they often hire a property or real estate manager or a community association
Timeline
Customer Service Agent , Customer Service Representatives
YRC Freight
02.2019 - Current
B and H Self Storage
09.2014 - 02.2016
Customer Service Agent , Customer Service Representatives, Customer service representatives
Alorica, Samsung Electronics America
03.2014 - 09.2014
SYKES ENTERPRISES INC
11.2010 - 11.2011
Cashier I , Cashiers
Greenwood School
05.2008 - 05.2009
GED -
Charlotte Technical College
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