Terri L Reynolds
Birmingham,Al.
Summary
Results-driven Credit & Collections Specialist experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience Credit & Collections with over years of experience in Garbage Indusctry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Credit & Collections Admistrator
Veolia ES Solid Waste Southeast, Inc
01.2006 - 09.2011
- Of household 3 families.
- I am stay at home grandparent for last12 years
- None of 5 grand kids ever went to daycare
- Managed the meals, cleaning and bills
- Managed in and move out dates for them
- Goal is to work from home on phone and/or computer position
- I items I purchased to accomplish this is headset either plugs in
- 3mm or USB noise canceling
- I also have AT&T Fiber Optic Cable
- Credit & Collections Administrator, Wrote SOP for Credit & Collections Administrator
- Trained new people for Collections and other positions,
- Updated credit guidelines for new and existing customers
- This way sales new what they needed to sign up businesses
- Maintained 1.5% accounts over 90 day accounts for 6 divisions, for years
- Worked with other departments to resolve conflicts with accounts
- Sales, operations, dispatch
- Trained new employees according to standard operating procedures
- Developed new methods to improve account accuracy
- Prepares and provides reports reflecting status of credit and collection activity in area of responsibility
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Tester
SIEMENS DEMATIC
01.2002 - 01.2004
- Same company name change
- Automation
ASSISTANT PRINTS ADMINISTRATOR
ATI
01.1999 - 01.2004
US Navy Veteran Radioman/Communication
01.1983 - 06.1995
- Mount and label Components of sub pan in accordance with electrical prints
- Verify that all control panel parts for job are available
- Maintains the highest levels of production and quality
- Performs a visual, continuity and power test on all control panels as required
- Maintains a clean record of all test preformed
- Ensures all control panels meet electrical standards, UL508a, NE, ISO 9000 standards
- Loaned out to engineering to help clear up backlog of prints in engineering administration
- Updated, amended, processed print revisions using EDRS, AutoCAD, Cyrix Mainframe
- Updated Part Maintenance in MAS90 and AutoCAD
- Informed engineers when revisions and prints completed, filed completed prints and revision forms and took completed prints to manufacturing floor
- Check AC/DC voltages at various points in the panel using a multi-meter
- Troubleshoot and repair panel as necessary
- Maintain files for inspection and accountability purposes
- Responsible for backup of files and Windows Registry to tape drives and removable media
- Received an honorable Discharge
- Held a Top Secret Special Clearance
- Manainted supplies onboard a ship
- Did supply runs to servemart
- Coordinated and established troubleshooting, various voices and data communication circuits
- Maintained ship to ship and ship to shore radio traffic
- Kept track of loads between ships to and from
- Recevied Good Conduct Medal multiple times
- Received Battle “E'” ribbon 3 times
- Desert Storm participation medal.
Education
Associates Degree - Occupational Electronics/Computer Networking
Virginia College
Skills
- SOFTWARE:
- MS support tools; MS Suites, Office
- OFFICE SKILLS:
- Multi-line phone, Filing, Typing (40 WPM)
- Assisted accounting in cash drawer counts monthly audits
- Preformed credit/debits once signed off by management
- Did daily duties such as phone calls and mailing out past due letters at 30,60and 90 days past due unsupervised
- Rewrote letters to correctly fall in line with company policies and guidelines
- Operational Reporting
- Credit Application Review
- Financial Documentation
- Overdue Balance Detection
- Payment Scheduling
- Service Quality Standards
- Credit Accounts
- Adaptable to Changing Conditions
- Cost Data Analysis
- Credit and Collections
- Past Due Procedures
- Updating Customer Accounts
- Managing Delinquent Accounts
- Problem Identification
- Delinquent Account Notification
- Financial Transactions
- Account Monitoring
- Quarterly Reviews
- Communications Strategies
- Customer Inquiries
- Payment Acceptance
- AR Aging Reports
- Administration and Management
- Past Due Balance Management
- Recordkeeping Requirements
- Departmental Activities
- Business Operations
- Account and Ledger Reconciliations
- Closing Procedures
- Customer Notifications
- Collection Processes
- Paperwork Processing
- Commercial Lines of Credit
- Amplified Telephones
- Spreadsheet Tracking
- Office Supplies and Inventory
- Needs Assessment
Accomplishments
- Achieved company goals of accounts 1.5% by introducing spreadsheets for maintaining accounts, and resulted in payments coming in accounts receievalbe.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved over 10k account which led to the account getting paid.
- Documented and resolved past due letters which led to new letter more commerical friendly. I also started using test and emails to communicate on past due account.
Certification
Certified in Novell Networking .
Certified in A+ Computer Repair.
Timeline
Credit & Collections Admistrator
Veolia ES Solid Waste Southeast, Inc
01.2006 - 09.2011
Tester
SIEMENS DEMATIC
01.2002 - 01.2004
ASSISTANT PRINTS ADMINISTRATOR
ATI
01.1999 - 01.2004
US Navy Veteran Radioman/Communication
01.1983 - 06.1995
Associates Degree - Occupational Electronics/Computer Networking
Virginia College
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