Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Terri L. Davis

Kansas City,USA

Summary

Dynamic administrative professional and leader with 15+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Children’s Mercy Hospital
01.2022 - 01.2024
  • Creating and executing schedules
  • Managing budgets
  • Communicating with staff or clients who need assistance
  • Keeping organized records
  • Overseeing office operations and managing administrative staff
  • Coordinating general administration within organizations
  • Leading other administrative workers by assigning tasks and developing skills
  • Prepares and/or oversees the processing of personnel and/or payroll records and/or time and leave records
  • Oversees and/or participates in the preparation of standardized reports and complex ad hoc reports

Senior Executive Office Assistant

State of Missouri
01.2018 - 01.2022
  • Senior-level office support work requiring independent work as well as supervising 2 employees and making decisions for complex clerical functions or processes, involving familiarity of specialized terminology and/or software
  • Maintains, with relative independence, a significant phase or segment of a clerical process or office activity and makes frequent decisions in accordance with agency policies, rules, or procedures
  • Types and edits a variety of material, which may contain technical or specialized terminology
  • Supervises and trains staff performing clerical and other support tasks; plans work assignments; organizes and coordinates workflow; establishes priorities and deadlines; and reviews work for accuracy, timeliness, and conformance with procedures and processes
  • Maintains fiscal records requiring limited knowledge of governmental accounting methods in accordance with established procedures; codes and records transactions to prescribed accounts
  • Prepares and/or oversees the processing of personnel and/or payroll records and/or time and leave records
  • Oversees and/or participates in the preparation of standardized reports and complex ad hoc reports

Senior Customer Service Representative/Training Assistant

Federal Express
01.2012 - 01.2018
  • Responds to complex customer inquiries, resolve problems, and/or sell services via in-bound and out-bound calls
  • Maintains current knowledge of company’s basic products, services and solutions in order to assist customers
  • Assist Training Lead with daily class room functions
  • Work in scheduling and coordinating scheduling with Manager for phone monitor for company new hires

Customer Service Representative

Federal Express
01.2010 - 01.2012
  • Provides in-bound and out-bound assistance to Customers regarding package inquiries, problems and selling company services
  • Responsible for providing the ultimate (Purple Promise) level of assistance to customers by utilizing various platforms such as phone, email and social media

Education

Associate of Arts -

Johnson County Community College
Overland Park, Kansas

High School Diploma -

Bishop Hogan Catholic High School
Kansas City, Missouri

Skills

  • Data Entry
  • Payroll Processing
  • Time Management
  • File Organization
  • Team Collaboration
  • Complex Problem-Solving
  • Staff Management
  • Project Management

Accomplishments

Completed programs in General Insurance:

INS 21, INS 22 and INS 23, Insurance Institute of America (IIA)

Completed Trauma Toolkit Training-State of Missouri

Certification

  • Completed programs in General Insurance: INS 21, INS 22 and INS 23 - Insurance Institute of America (IIA)
  • Completed Trauma Toolkit Training-State of Missouri

References

References upon Request

Timeline

Administrative Coordinator

Children’s Mercy Hospital
01.2022 - 01.2024

Senior Executive Office Assistant

State of Missouri
01.2018 - 01.2022

Senior Customer Service Representative/Training Assistant

Federal Express
01.2012 - 01.2018

Customer Service Representative

Federal Express
01.2010 - 01.2012

Associate of Arts -

Johnson County Community College

High School Diploma -

Bishop Hogan Catholic High School

Similar Profiles

CREATE PROFILE
Terri L. Davis