Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrilee watro

Karthaus,PA

Summary

Dynamic and detail-oriented professional with a strong work ethic, experienced in medical records management at Commonwealth of Pennsylvania. Proven ability to enhance patient care through effective communication and meticulous documentation. Skilled in EMR systems and HIPAA compliance, fostering collaboration and improving workflow efficiency in high-pressure environments.

Overview

2026
2026

20 Yrs

Work History

Machine Operator

Murata Electronics

Unit Secretary

Mount Nittany Medical Center
09.2022 - 07.2025
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Enhanced office productivity by handling high volume of callers per day.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
  • Increased efficiency in patient care, organizing charts and medical records for easy access.
  • Improved departmental communication with efficient handling of phone calls and messages.
  • Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
  • Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
  • Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
  • Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
  • Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
  • Optimized patient flow through unit by effectively managing bed assignments and transfers.
  • Scheduled patient appointments to maximize healthcare provider availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.

Medical Records Technician

Commonwealth of Pennsylvania, Dept of Corrections
12.2003 - 05.2024
  • Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
  • Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
  • Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
  • Kept accurate log of requests for medical information and records.
  • Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Facilitated smooth transitions between care providers by promptly transferring medical records upon request.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Maintained patient records in compliance with security regulations.
  • Assisted in audits and investigations involving medical records, contributing to the identification of potential areas for improvement in documentation processes.
  • Participated in regular staff meetings to discuss best practices and share insights with colleagues, contributing to an overall improvement in departmental performance.
  • Identified new methods to optimize medical records management.
  • Improved patient data accuracy by meticulously reviewing and updating medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Achieved high levels of accuracy while inputting clinical data into EHR system as well as manual charting methods when necessary.
  • Supported hospital accreditation process through diligent maintenance of up-to-date patient charts according to established standards.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Verified accuracy of patient information in medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Researched and resolved medical record discrepancies.
  • Scanned and uploaded medical records into electronic medical records system.
  • Tracked and monitored requests for medical records release.
  • Input data into computer programs and filing systems.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Sorted and distributed incoming and outgoing medical records.
  • Processed and tracked requests for medical records from external organizations.

Education

Associate of Science - Health Information Technology

South Hills School of Business And Technology
State College, PA
06.2003

Philipsburg Osceola High School
Philipsburg, PA
06.1979

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail
  • Machinery operation
  • Workplace safety
  • Teamwork and collaboration
  • Incoming call reception
  • Strong organization
  • Customer service
  • Telephone reception
  • Appointment scheduling
  • HIPAA compliance
  • Patient chart maintenance
  • Unit secretary training
  • EMR / EHR
  • Medical records maintenance
  • Nursing station operations
  • Patient data confidentiality
  • Professional telephone etiquette
  • Appointment setting
  • Conflict resolution techniques
  • Medical records management
  • Document management
  • Electronic recordkeeping
  • Medical terminology proficiency
  • Nursing unit operations
  • Follow-up appointment scheduling
  • Phone reception
  • Computer proficiency
  • Critical thinking
  • Data entry
  • Time management
  • Collaboration and teamwork
  • Medical terminology
  • Administrative support
  • Adaptable and flexible
  • Organization and time management
  • Clerical support
  • Flexible schedule
  • Documentation review
  • Data management
  • Medical records verification

Timeline

Unit Secretary

Mount Nittany Medical Center
09.2022 - 07.2025

Medical Records Technician

Commonwealth of Pennsylvania, Dept of Corrections
12.2003 - 05.2024

Machine Operator

Murata Electronics

Associate of Science - Health Information Technology

South Hills School of Business And Technology

Philipsburg Osceola High School

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Terrilee watro