Terrill McLaurin

• Make prescription eyeglasses
• cut, grind, and polish eyeglasses.
• Educated patients on the proper use, care, and maintenance of eyeglasses and contact lenses.
• Calibrated seg heights, vertex, and pupillary distance, and pantoscopic tilt to customize eyeglass orders and create perfect fit.

• Test vision, assess intra-ocular pressure, visual fields and scans such corneal tomography, OPTOS and OCT prior to the ophthalmologist assessment of the patient
• make appointments and scheduler visits and prescriptions.
• Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
• Applied eye medications and drops to dilate pupils in preparation for examinations.

Handled all front office duties, and administrative duties, greeted guest, and answered phones. Handled all company inquires. Executed all administrative tasks. Managed all switchboard and maintained the office documents using Microsoft creative suite and PC Operations.

• Answer calls, admit patients, fill patients and discharge clients
• gatekeeper
• made appointments to clinics and dr for appointments and order prescriptions.
• Managed incoming calls and directed to appropriate department.
• Maintained patient confidentiality in line with HIPAA regulations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.

• Assist clients with there needs such ass bathing, activities, and bathing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Schedule appointments, payroll, gatekeeper for the office
• Manage all the office switch board and maintain all the office work.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Implementing effective marketing strategies to see new insurance contracts or adjust existing ones. Contract potential clients and create rapport by networking, cold calling, and using referrals. Identified risk management strategies, handled all policy renewals, and tracked all insurance claims

• Unemployment
• High call volume assists consumers over the phone
• Sign up for dental and vision insurance
• Marketplace and Medicare.
• Applied a variety of strategic frameworks to analyze problems and guide solutions.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Answered a constant flow of customer calls with minimal wait times.
• Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs, and educated them on important policies and procedures.
• Oversaw processes for negotiating terms of agreements, drafting contracts, and obtaining permits and licenses.
• Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.