Terrill M. Kuykendall
Atlanta,USA
Summary
Excellent communication and cross team collaboration skills Motivated and enthusiastic about developing good relationships with co-workers and clients Capable of managing tight schedules effectively Excellent analytical skills, detailed oriented, disciplined, flexible, and organized Meet deadlines, work well under pressure, self-motivated, and cooperative Ability to remain professional while assisting irate customers and clients
Knowledgeable Life Coach with solid foundation in personal development and client-focused coaching. Guided numerous clients toward meaningful life transformations by fostering self-awareness and goal achievement. Demonstrated strong interpersonal and motivational skills to support clients in overcoming challenges and reaching their full potential.
Overview
16
16
years of professional experience
Work History
Outreach Specialist
Empowerment Resource Center
03.2023 - 08.2023
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across Atlanta to build new connections and make initial contacts with prospects.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Built and maintained contact and referrals database for leads across Atlanta territory.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
Assistant Restaurant Manager
Norwegian Cruise Line
07.2021 - Current
- Assisted in the management of day-to-day restaurant operations, including staffing, scheduling
- Demonstrated strong leadership skills in motivating and mentoring team members to achieve performance goals
- Played a key role in resolving guest concerns and complaints promptly and professionally, ensuring positive experiences
Operations Service Manager
Delta Airlines
03.2015 - 07.2021
- Coach, develop and train current associates and new hires within their scope and responsibilities
- Discuss job performance and development opportunities with staff to identify areas or improvement, if necessary
- Conduct Safety First training certifications for all new and current associates
Lead Dispatcher/ Driver
Gate Gourmet
12.2019 - 06.2021
- Monitored personnel and equipment locations and utilization to coordinate service and schedules
- Relayed work orders, messages and information to or from work crews, supervisors and field clients
- Resolved all client escalations and concerns related to dispatched work crews
Front End Lead
Kroger
10.2013 - 02.2015
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Trained and evaluated new hires through onboarding and training
- Issued receipts, refunds, credits, and change due to customers
Guest Service Representative
Norwegian Cruise Line
01.2011 - 10.2013
- Evaluated services received on the cruise, and report findings to appropriate area of the business
- Provided employees with guidance in handling complex problems or in resolving escalated complaints and disputes
- Coordinated and managed team responsible for organization of daily activities and entertainment
Receiving Supervisor
Macys
10.2008 - 05.2011
- Prepared documents, such as work orders, bills of lading, and shipping orders to route merchandise
- Corresponded with department heads to rectify problems, such as damages or shortages to merchandise
- Contacted carrier representatives to plan and issue instructions for shipping and delivery of materials
Education
Associate of Communication - Journalism, Music
University of North Carolina at Pembroke
Pembroke, North CarolinaHS Diploma -
Jacksonville High School
Jacksonville, North CarolinaSkills
- Community events
- Data analysis
- Crisis management
- Exceptional communication
- Public resources
- Client intakes
- Crisis intervention
Timeline
Outreach Specialist
Empowerment Resource Center
03.2023 - 08.2023
Assistant Restaurant Manager
Norwegian Cruise Line
07.2021 - Current
Lead Dispatcher/ Driver
Gate Gourmet
12.2019 - 06.2021
Operations Service Manager
Delta Airlines
03.2015 - 07.2021
Front End Lead
Kroger
10.2013 - 02.2015
Guest Service Representative
Norwegian Cruise Line
01.2011 - 10.2013
Receiving Supervisor
Macys
10.2008 - 05.2011
HS Diploma -
Jacksonville High School
Associate of Communication - Journalism, Music
University of North Carolina at Pembroke
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