Terrill Spencer
Arlington,TX
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving abilities and customer service skills at Walmart to enhance satisfaction and streamline operations. My background includes mastering package handling and fostering teamwork, significantly contributing to operational efficiency and positive customer experiences. Skilled in package handling and problem-solving, demonstrating exceptional work ethic, reliability, and a commitment to excellence. Achieves results through effective teamwork and critical thinking.
Overview
8
8
years of professional experience
Work History
City Letter Carrier
United States Postal Service
08.2020 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Cashier/Assistant Store Manager in Training
Dollar Tree
03.2020 - 08.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
Customer Service Desk Lead
Walmart
06.2016 - 08.2019
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Managed high-priority incidents, ensuring timely resolution and minimal impact on business operations.
- Streamlined service desk operations for increased productivity and faster response times.
- Collaborated with cross-functional teams to identify root causes of recurring issues and implement long-term solutions.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Accounting And Business Management
Talladega College
Talladega, AL05.2027
Bachelor of Arts - Accounting And Business Management
Paul Quinn College
Dallas, TX05.2027
High School Diploma -
East Saint Louis Senior High
East Saint Louis, IL05.2019
Skills
- Package handling
- Safe Driving
- Memory Recall
- Weather Preparedness
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Time Management
- Problem-Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Organizational Skills
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
Timeline
City Letter Carrier
United States Postal Service
08.2020 - Current
Cashier/Assistant Store Manager in Training
Dollar Tree
03.2020 - 08.2020
Customer Service Desk Lead
Walmart
06.2016 - 08.2019
Bachelor of Arts - Accounting And Business Management
Talladega College
Bachelor of Arts - Accounting And Business Management
Paul Quinn College
High School Diploma -
East Saint Louis Senior High
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