Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrilyn Curtis-Wilson

Hinesville,Georgia

Summary

Successful administrative professional who demonstrates excellence in administrative and operational support. Attention to details. Carries out tasks with meticulous attention to detail. Self-motivated, with a consistent, high-quality work ethic. Skilled at drafting reports, presentations, and business correspondence; file management; schedule management; and data management. Experienced customer service rep with transferrable skills.

Overview

24
24
years of professional experience

Work History

Delivery Driver

DDI
09.2020 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Special Needs Transportation Aide

Liberty County School System
07.2016 - 05.2022
  • Provide proper and positive interaction with staff, students and parents within the community
  • Ensure physical and emotional safety of staff and children
  • Maintain appropriate records pertaining to healthcare needs and emergency preparedness
  • Articulate dispatch communications effectively
  • Demonstrate advance knowledge with special equipment to assist needs
  • Knowledgeable of characteristics and communication efforts of nonverbal students to assist their needs
  • Resolve all issues professionally
  • Assist and perform routine evacuation drills
  • Comprehensive understanding of safety guidelines and laws.

Janitor Supervisor

IMC Janitorial Services
01.2011 - 11.2012
  • Supervised 12 employees and managed 6 to 8 buildings
  • Trained assigned staff
  • Supervised and performed a variety of routine cleaning and custodial maintenance duties
  • Instruct staff in work policies and procedures
  • Ensured the proper use and maintenance of equipment
  • Managed, coordinated and participated in daily staff meetings
  • Maintained work-site inventory and control distribution of supply to staff
  • Operated software to plan, schedule, assign, and evaluate the work of janitorial staff
  • Issued verbal reprimands and recommended disciplinary action as necessary
  • Ordered supplies, maintain records, and prepare reports as directed
  • Conferred with staff to coordinate maintenance and/or cleaning duties
  • Ensured superior customer service when investigating complaints about janitorial services
  • Effectively communicated and resolved all issues and complaints made customers.

Cashier

Party City
09.2007 - 06.2010
  • Skilled in providing excellent and quick customer service
  • Utilizes an electronic cash register system and calculator to compute and record individual transactions for customers
  • Experienced in monetary transactions such as giving out and receiving change
  • Sound understanding of personal and traveler's checks, credit/debit card transaction, refunds and processing coupons
  • Adept at balancing transactions through checks, currency, credit cards and register receipts
  • Worked cooperatively with coworkers and management
  • Very dedicated and meticulous about work and maintain a high level of accuracy in all transactions.

Patient Registrar

Lindy Boggs Medical Center
02.2000 - 08.2005
  • Receive patients and visitors as the initial point of contact, in person or by telephone
  • Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls
  • Receive patients and visitors as the initial point of contact in person or by telephone
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Answer multiple phone lines pertaining to booking procedures and telephone consults
  • Utilize software applications to retrieve data, correspondence, and reports
  • Utilized skills within an automated system, in which required typing, as well as, the ability to use various computer programs
  • Maintained patient confidentiality with written and verbal information, per HIPPA requirements
  • Review insurance documentation to ensure patients eligibility for care
  • Verified, entered and updated patient demographics and insurance information
  • Collected copay/deductible fees by cash, credit card, or check.

Education

Technical Certificate of Credit - Medical Front Office Assistant

Savannah Technical College
Hinesville, Georgia
05.2023

Skills

  • Provide positive, professional, and exceptional customer service
  • Ability to communicate effectively and efficiently
  • Answer customer questions regarding prices and specials in timely manner
  • Courteously greet customers at initial point of contact
  • Ensured each customer receives outstanding service by providing a friendly environment
  • Knowledgeable of facility operations, following established regulations, policies, and procedures
  • Adhere to and ensure compliance with facility safety guidelines
  • Supervise staff
  • Train staff
  • Ability to lift up to 60 pounds
  • Observe and monitor staff performance
  • Instruct staff on work policies and procedures
  • Ensure the proper use and of equipment
  • Manage, coordinate, and participate in group events
  • Maintain inventory
  • Control distribution of supply
  • Operate software to plan, schedule, assign, and evaluate work
  • Order supplies, maintain records, and prepare reports
  • Communicate effectively
  • Adept at diffusing highly charged situations

Timeline

Delivery Driver

DDI
09.2020 - Current

Special Needs Transportation Aide

Liberty County School System
07.2016 - 05.2022

Janitor Supervisor

IMC Janitorial Services
01.2011 - 11.2012

Cashier

Party City
09.2007 - 06.2010

Patient Registrar

Lindy Boggs Medical Center
02.2000 - 08.2005

Technical Certificate of Credit - Medical Front Office Assistant

Savannah Technical College

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