Terrilyn Curtis-Wilson
Hinesville,Georgia
Summary
Certified Medical Front Office Assistant with extensive experience in patient registration, insurance verification, and maintaining HIPAA compliance. Proven track record in improving patient satisfaction and streamlining office workflows. Proficient in medical software applications, with a strong foundation in medical terminology, coding, and billing procedures.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Delivery Driver
DDI
09.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong client relationships through proactive communication and personalized service.
- Increased repeat business through excellent customer service, and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly, and following best practices for handling fragile items.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Special Needs Transportation Aide
Liberty County School System
07.2016 - 05.2022
- Provide proper and positive interaction with staff, students, and parents within the community.
- Ensured the physical and emotional safety of students, demonstrating advanced knowledge of special equipment.
- Maintain appropriate records pertaining to healthcare needs and emergency preparedness.
- Articulate dispatch communications effectively.
- Demonstrate advanced knowledge with special equipment to assist needs.
- Knowledgeable of the characteristics and communication efforts of nonverbal students to assist with their needs.
- Resolve all issues professionally.
- Assist in performing routine evacuation drills.
- Comprehensive understanding of safety guidelines and laws.
Janitor Supervisor
IMC Janitorial Services
01.2011 - 11.2012
- Supervised a team, ensuring the effective use of equipment, and maintenance of high cleanliness standards.
- Trained, assigned staff.
- Supervised and performed a variety of routine cleaning and custodial maintenance duties.
- Instruct staff on work policies and procedures.
- Ensured the proper use and maintenance of equipment.
- Managed, coordinated, and participated in daily staff meetings.
- Maintained worksite inventory and controlled the distribution of supplies to staff.
- Operated software to plan, schedule, assign, and evaluate the work of janitorial staff.
- Issued verbal reprimands, and recommended disciplinary action as necessary.
- Ordered supplies, maintained records, and prepared reports as directed.
- Conferred with staff to coordinate maintenance and/or cleaning duties.
- Ensured superior customer service when investigating complaints about janitorial services.
- Effectively communicated and resolved all issues and complaints made by customers.
Cashier
Party City
09.2007 - 06.2010
- Skilled in providing excellent and quick customer service
- Utilizes an electronic cash register system and calculator to compute and record individual transactions for customers
- Experienced in monetary transactions such as giving out and receiving change
- Sound understanding of personal and traveler's checks, credit/debit card transaction, refunds and processing coupons
- Adept at balancing transactions through checks, currency, credit cards and register receipts
- Worked cooperatively with coworkers and management
- Very dedicated and meticulous about work and maintain a high level of accuracy in all transactions.
Patient Registrar
Lindy Boggs Medical Center
02.2000 - 08.2005
- Receive patients and visitors as the initial point of contact, in person, or by telephone.
- Provides administrative support, including typing/word processing, mail preparation, copying, distribution, and telephone calls.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Improved patient registration process, enhancing patient satisfaction, and maintaining strict confidentiality.
- Answer multiple phone lines pertaining to booking procedures and telephone consults.
- Utilize software applications to retrieve data, correspondence, and reports.
- Utilized skills within an automated system, which required typing, as well as the ability to use various computer programs.
- Maintained patient confidentiality with written and verbal information, per HIPAA requirements.
- Review insurance documentation to ensure patients' eligibility for care.
- Verified, entered, and updated patient demographics and insurance information.
- Collected copay, deductible fees by cash, credit card, or check.
Education
Technical Certificate of Credit - Medical Front Office Assistant
Savannah Technical College
Hinesville, Georgia05.2023
Skills
- Medical software applications
- Insurance verification
- HIPAA compliance
- Patient scheduling
- Appointment coordination
- Medical documentation
- Payment collection and processing
- Coding procedures
- Reception management
- Problem-solving
Certification
- Microsoft Office Specialist (MOS)-12/2023
Timeline
Delivery Driver
DDI
09.2020 - Current
Special Needs Transportation Aide
Liberty County School System
07.2016 - 05.2022
Janitor Supervisor
IMC Janitorial Services
01.2011 - 11.2012
Cashier
Party City
09.2007 - 06.2010
Patient Registrar
Lindy Boggs Medical Center
02.2000 - 08.2005
- Microsoft Office Specialist (MOS)-12/2023
Technical Certificate of Credit - Medical Front Office Assistant
Savannah Technical College
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