Terrilyn Wilson
Phoenix,AZ
Summary
Dynamic Office Manager with a proven track record at Heroes Transportation, excelling in workforce management and fostering exceptional team supervision. Leveraged data analytics for strategic business improvements, significantly enhancing customer service and compliance. Expert in human resources and payroll processing, adept at mentoring staff to exceed targets through effective training and coaching.
Overview
2
2
years of professional experience
Work History
Office Manager
Heroes Transportation
2023.01 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Applied Science - Health Information Technology
Devry University
Online03.2014
Skills
- Workforce Management
- Employee Supervision
- Team Supervision
- Compliance Monitoring
- Billing
- Staff Management
- Customer Service
- Staff hiring
- Data Entry
- Office Management
- Excellent multi-tasking ability
- Training and coaching
- Human Resources
- Scheduling
- Payroll Processing
Languages
Navajo
Native or Bilingual
Timeline
Office Manager
Heroes Transportation
2023.01 - Current
Associate of Applied Science - Health Information Technology
Devry University
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