Terrilyn Smith
Jacksonville,FL
Summary
Over fifteen years of collective experience in Accounting, Customer Service, Pension Payroll and Financial Management. Exceptional problem resolution, leadership, critical thinking, research and analytical skills. Demonstrated ability to plan, organize, prioritize, meet deadlines and handle multiple tasks simultaneously. Dedicated Office/Manager knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.
Overview
30
30
years of professional experience
Work History
Independent Consultant
Pink Zebra
10.2011 - Current
- Showcase candle products and home fragrances; Participate in trade shows throughout South East Region; Train new incoming distributors; Maintain product portfolio for customer needs;
- Developed and implemented a project plan to ensure successful completion of consulting engagements.
- Assisted with the development of presentations to communicate results and insights to stakeholders.
- Facilitated workshops with senior management teams to discuss organizational objectives and goals.
- Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
Office Assistant
Drummac, Inc.
05.2015 - 09.2015
- Managed front reception area; Received, sorted, and distributed all incoming mail; Organized travel arrangements for Sr Executives; Directed and routed calls to appropriate department; Monitored and maintained office supplies; Document control.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Maintained an organized filing system of paper documents and electronic files.
Office Assistant
Williams Services
11.2008 - 08.2011
- Handled in office administrative tasks; Answered all incoming calls and maintained customer files; Processed purchase orders, as needed for vendors; Processed account payable invoices and account receivables; Verified payment invoices; Arranged meeting schedules; Retrieved data using a PC
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Inventoried and ordered materials, supplies and services.
Sr Pension Payroll Analyst
CitiStreet
04.2002 - 06.2008
- Managed on-going operations, staff and resources supporting pension payroll; Maintained and developed operations documentation; Interfaced with programmers and developers to implement various software applications; Conducted extensive testing of software applications for quality assurance; Implemented and trained clients on new software applications and products; Conducted client surveys on software applications.
Lead Credit and Collections Specialist
Xomed, Inc
01.1994 - 03.2002
- Accountable for collecting money from Government, Distributors & Clients; Posted payments and processed lease agreements; Responsible for wire transfers; Trained external customers and new hires on principles and procedures; Liaised between clients and operational staff to ensure customer satisfaction; Performed business analysis to include business information requirements, workflow analysis and models; Completed business requirement documents and test scripts in compliance with customer upgrades, migrations or system implementations
Education
BS, Accounting -
Edward Waters College
01.2016
Cosmetology -
Florida State College of Jacksonville
BA, Business Administration -
University of Phoenix
Skills
- Accounts Payable and Receivable
- Debt management
- Financial Reporting
- Strategic Planning
- MS Office Suite
- Management accounting
- Payroll Management
- Financial Management
- Analytical research
- Scheduling and calendar management
- Office Coordination
- Training and coaching
- Document Management
- Payroll and budgeting
Zip
32218
State
FL
City
Jacksonville
Timeline
Office Assistant
Drummac, Inc.
05.2015 - 09.2015
Independent Consultant
Pink Zebra
10.2011 - Current
Office Assistant
Williams Services
11.2008 - 08.2011
Sr Pension Payroll Analyst
CitiStreet
04.2002 - 06.2008
Lead Credit and Collections Specialist
Xomed, Inc
01.1994 - 03.2002
BS, Accounting -
Edward Waters College
Cosmetology -
Florida State College of Jacksonville
BA, Business Administration -
University of Phoenix
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