TERRILYNN COOK
Summary
Skilled HR Director offering 18 years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.
Overview
18
18
years of professional experience
Work History
Human Resources Director
Alternatives for Girls
01.2020 - Current
- Enhance employee engagement by implementing innovative HR programs and initiatives.
- Reduce turnover rates through effective talent acquisition and retention strategies.
- Streamline HR processes for increased efficiency and improved service delivery.
- Develop comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Implement policies and procedures to ensure compliance with federal, state, and company regulations.
- Manage benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Oversee annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Establish onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Coordinate internal communications efforts, keeping employees informed of important organizational updates and changes.
- Optimize HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
- Build strong relationships with senior management and hiring managers to enable systematic decision making across the team
- Manage and resolve employee relations issues by conducting effective, thorough and objective investigations
- Provide executive leaders with support and counsel for all aspects of the employee life cycle
- Ensure compliance with State and Federal laws and regulations
- Analyze complex human resources and administrative problems, consider alternatives and offer innovative solutions
- Manage the company's leave of absence policies, personnel policy manual and benefits guide
HR Benefits Administrator
Group Associates
07.2015 - 07.2016
- Streamlined processes to serve as single point of contact for client base to mitigate risk and eliminate errors throughout the benefit administration process
- Managed corporate partner relationships to service over 1,500 employees inclusive of Medical, Dental, Vision, Flex 125 Plan, Life and Disability Insurance
- Liaison between employees and health insurance provider for enrollments, record updates and problem resolution
- Administered reporting and auditing processes to ensure accurate records and client satisfaction.
- Enhanced employee benefits satisfaction by effectively managing and administering various benefit programs.
- Improved employee understanding of benefits offerings through clear communication materials and informative presentations.
- Educated managers on best practices related to employee benefits administration, fostering a positive work environment.
HR Accommodations Management Consultant
Wells Fargo
02.2015 - 08.2015
- Managed enterprise-wide leave management and accommodation services to team members
- Implemented steps to maintain compliance pertaining to job protected leaves
- Partnered with team members, managers and case managers concerning FMLA compliance, communications and eligibility.
Practice Lead-HR Benefits (USA)
INFOSYS Limited
09.2008 - 12.2012
- Managed the contracts and day-to-day benefit activities across several business units
- Implemented creative solutions and intervention strategies to reduce healthcare costs
- Partnered with key stakeholders globally to ensure effective employee focused programs
- Supported VP Human Resources on all healthcare related activities
- Ensured legal and plan compliance of all local, regional and federal regulations
- Created and implemented new hire on-boarding, employee orientation and training programs for US base hires and deputees
- Prepared and submitted monthly billings for review and approval
- Led the Open Enrollment process and Worksite wellness initiatives
- Managed I9 compliance for specified area
- Ensured compliance of FMLA, ERISA, HIPAA, ADA, DOL, 401k and COBRA
- Served as point of escalation for internal client groups
- Communicated key HR initiatives which support the success and growth of the business
- Managed all operational functions of HR for a specified unit and Benefits Portal
- Ensured effectiveness and facilitation of growth, in alignment with the business and HR objectives
- Operational Program Management for implementation of Employee Assimilation, Resource Deployment, Talent Engagement, Compensation and Benefits.
- Improved practice efficiency by implementing new operational processes and streamlining workflows.
HR Generalist
E*TRADE FINANCIAL
02.2006 - 09.2008
- Managed HR operations for the Southeast region for Financial Services Provider encompassing three lines of business: Customer Service, Operations and Relationship Management
- Consulted with business leaders on HR related issues and provide solutions that support business goals and help them to achieve world-class service levels
- Created and delivered onboarding and orientation programs for new employees
- Liaison across business lines and field to ensure compliance of policy and procedure
- Developed and directed the charitable giving and site culture efforts annually to provide a strong community presence and increase employee morale
- Established procedures for paperwork completion for functional area
- Prepared internal employee communications regarding compensation, benefits and policy revisions
- Collaborated with HR Director and Director, Learning and Development for specified projects such as Diversity & Inclusion, Targeted Selection and Interviewing Certification and policy revisions
- Managed the contingency workforce through establishing and maintaining relationships with preferred agencies
- Demonstrated strong knowledge of employee benefit programs including group medical, dental & vision insurances; STD & LTD, voluntary life, flex spending, 401(k), ESPP, stock option grants, leave of absence, employment law, employee relations, performance management
- Coordinated and processed unemployment insurance, state disability, worker's compensation claim forms for designated business units.
- Improved employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
Education
Bachelor of Science - Human Resources Management
UNIVERSITY OF TOLEDO
Toledo, Ohio01.2005
Skills
- Compliance
- Employee Relations
- Recruitment and Hiring
- Benefits Administration
- Training and Development
- Onboarding Process
- Employee Engagement
- Human Resources Operations
Timeline
Human Resources Director
Alternatives for Girls
01.2020 - Current
HR Benefits Administrator
Group Associates
07.2015 - 07.2016
HR Accommodations Management Consultant
Wells Fargo
02.2015 - 08.2015
Practice Lead-HR Benefits (USA)
INFOSYS Limited
09.2008 - 12.2012
HR Generalist
E*TRADE FINANCIAL
02.2006 - 09.2008
Bachelor of Science - Human Resources Management
UNIVERSITY OF TOLEDO
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