Terri Moore
Community Manager
Fort Worth,TX
Summary
Dedicated Community Manager with 20 plus years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Positive and diligent Manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering years of experience paired with goal-oriented and performance-minded approach.
Overview
20
20
years of professional experience
Work History
Community Manager
Portico Management
07.2023 - Current
- Play integral role in overseeing and managing more than 1 property across multiple portfolios, demonstrating adept skill in property administration, conflict management, project management, tenant relations, as well as asset optimization
- Work through acquisition, financing, renovations, and tenant hiring while ensuring highest customer satisfaction.
- Ensure strict compliance with company standards and local laws/regulations, including Fair Housing Regulations, by meticulously reviewing all paperwork, affirming adherence to regulatory standards, and minimizing potential risks
- Collaborate with property owners to optimize cash flow and financial performance on their respective properties through strategic coordination as well as effective management
- Ensured optimal cash flow by meticulously setting dates for monthly rent collection and strictly enforcing any late fees
- Orchestrate intricacies of both move-in and move-out processes, delivering seamless and trouble-free transition for residents, all while upholding properties' holistic condition and integrity.
- Key accomplishments: Strategically implemented sales and closing techniques and ranked #1 among salespersons in most properties sold
- Implemented successful tenant retention and increased property value with Grandview LLC by devising effective strategies, including outstanding customer service, up-to-date rental rates, and utmost priority to unit maintenance
- Increased occupancy by 30% during property sales and fostered positive relationships with residents and prospective renters
- Achieved financial and occupancy goals of community by effectively mobilizing, training, and developing all Associates.
- Produced reports about community activities to keep owners, directors and property managers informed.
Community Manager
Phoenix Management
11.2021 - 06.2023
- Managed daily operations of property by increasing revenue while ensuring seamless, high-quality living experience for residents.
- Determined eligibility of prospective tenants following government regulations, maintaining less than 5% delinquency.
- Inspected all common areas, model houses, and exteriors for customer presentations, immediately addressing any issues.
- Developed and managed budgets for operating expenses, executing cost-effective strategies to operate under budget.
- Ensured resident safety by adhering to health and safety standards/safety regulations while quickly addressing any service requests, complaints, or disputes with quality of services delivered, including adequacy of facility maintenance and operation of mechanical systems, custodial services, or grounds maintenance, resulting in improved resident retention.
- Offered significant guidance to 5+ staff to help them perform their duties while collecting rent and working with delinquents.
Community Manager
Grandview RV LLC
10.2019 - 10.2021
- Supervised 2 mobile home parks and ensured optimum performance by leading+ personnel to expedite essential tenancy services, including concierge customer service, building maintenance, and lease management
- Clean property up by providing safe environment for staff and residents
- Sustained business operations by maintaining customer support hotlines, conducting apartment tours, and finalizing lease agreements while nurturing stakeholder relationships to drive revenue growth.
- Executed renewals after establishing new rates and facilitated accounts payable/receivable, purchase orders, property delinquency control, and tenant negotiations to achieve monthly revenue goals while promoting customer satisfaction.
- Interacted with public, residents, and staff by courteously responding to concerns, providing building instructions, and resolving conflicts to maintain resident satisfaction.
- Developed marketing and advertising strategies for properties, which resulted in huge increase in annual revenue.
Community Manager
Fort Worth Housing/Elevate Management
03.2017 - 08.2019
- Professionally governed day-to-day operations of 3 properties to ensure optimum performance for Fort Worth
- Provided organizational leadership in cooperation with staff, vendors, and service providers to manage assigned properties.
- Smoothly performed property transitions and takeovers while implementing policies for efficient property and daily operations, including routine building inspections and identifying repairs
- Supervised, motivated, mentored, and disciplined team of 7+ staff, including maintenance and office personnel.
- Collaborated with maintenance staff and renovations team to ensure top-priority repairs and timely completion of projects.
Community Manager
BH Management Services, LLC
11.2011 - 09.2017
- Drove revenue, market share, and profitability by optimizing all facets of organizational structure and establishing processes for sustainability, including finance, administrative, sales, and marketing.
- Administered diligent and precise collection of monthly rental payments, thereby safeguarding financial stability and viability of properties.
- Functioned as primary point of contact for residents, actively facilitating transparent and efficient communication channels that streamlined interactions between them and dedicated maintenance team.
- Acted as liaison, effectively bridging gap between residents and our maintenance personnel, ensuring swift and effective resolution of resident concerns, and addressing property maintenance needs in timely manner.
- Handled responsibility for filing legal notices and overseeing entire process until its successful resolution, diligently securing full compliance with all pertinent legal requirements throughout proceeding.
- Supervised and managed lease renewal process to ensure that existing tenants received timely lease extension.
- Organized and executed launch of communities.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
Education
Legal Assistant/Paralegal -
Arlington Career Institute
Grand Prairie, TX08.2004
Skills
- Vacancy Marketing
- Maintenance Oversight
- Tracking operating expenses
- Personnel Management
- Employee Motivation and Guidance
- Schedule Coordination
- Maintenance knowledge
- Tenant and Owner Liaising
- Sales Support
- Knowledgeable in Property software
- Team Training
- Market Tracking
- Payment Processing
- Payment Collection
- Staff Training
- Monthly Fee and Payment Collection
- Property tours and inspections
- Sale and Rental Recordkeeping
- Schedule Planning
- Resident relations
- Affordable housing programs knowledge
- Microsoft Office
- Maintenance Management
- Grounds and Facility Inspection
- Meeting participation
- Work Planning
- Contract Negotiation
- Leasing and sales
- Employee Performance Management
- Social Perception
- Staff Coordination
- Deposits Management
- Preparing property agreements
- Administrative Leadership
- Administrative Leadership
- Customer Relations
- Complaints Investigation
- Financing Coordination
- Property Tours
- Clear Communication
- Expertise in Onsite, Yardi, Resman
- MS Office Suite
- Workplace Safety
- Community Engagement
- Financial budgeting and reporting
- Proficient in Onesite, Realpage, Yardi, Yieldstar, Court Liaison, Bluemoon, Gracehill, Word, Outlook
- Tax Liability Calculation
- Knowledgeable in Sightplan, Paycom, Pop card, Resman,Harzard Call, Excel, Rent Cafe, MRI, Knock,
- Fair housing mandates
- Tenant Eligibility Determination
- Financial Reporting
- Security Management and Enhancement
- Property Service Contract Administration
- Property Management
- Promotional planning
- Multi-family property management
- Rent Pricing Optimization
- Performance Assessment
- Property Inspections
- Local and State Laws
- Property Showing
- Administrative abilities
- Amenities expertise
- Customer Support
- Office Staffing
- Repair Planning
- Vendor Management
- Codes Compliance
- Disturbance Handling
- Operations Management
- Client Relations
- Relationship Building
- Facility repair reporting
- Customer service-focused
- Decision-Making
- Violation Resolution
- Property Marketing
- Client service and support
- Sales and Marketing
- Critical Thinking
- Daily operations oversight
- Database Management
- Basic Mathematics
Summary
A highly motivated and goal-oriented professional with an extensive background spanning the realms of property management and tenant relations. Agile in overseeing and managing multiple properties or a portfolio of properties within a specific geographic region. Adept at ensuring the efficient operation, financial success, and overall growth of the properties under jurisdiction. Proactive and collaborative in developing and executing long-term strategies for property portfolio growth and optimization. Effective communicator, effectively navigating negotiations while building relationships to communicate favorable pricing and business terms aligned with company goals and customer/resident needs without appearing pushy.
Core Competencies
- Property Management
- Portfolio Management
- Contract Administration
- Financial Management
- Project Management
- Affordable Housing Markets
- Conventional Markets Fair Housing Regulations
- Business Development
- Risk Management
- Vendor Management
- Low-income Housing Tax Credit
- Lease Management
- Sales & Marketing
- Budgeting
- Customer Relationship Management
- Performance Management
- Customer Service
- Networking Skills
- Conflict Resolution
- Leadership Skills
- Written & Verbal Communication Skills
- Organizational Skills
- Decision-making Skill
- Problem-solving
- Time Management Skills
Technical Specialties
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Spreadsheets
- Onesite
- ResMan
- Social Media Platforms (Facebook, Twitter, Instagram)
- Accounting Software
- Billing/Invoicing Software
- Yardi Voyager
- Yieldstar
- RealPage
- Rent Café
- MRI
- Court Liaison
- SightPlan
- Paycom
- ADP
- Paylease
- Nationwide Eviction
- Blue Moon
- Knock
- Hazard Call
- Pop Card
- Gracehill
- Okta
Locations
- Fort Worth, TX
- Dallas, TX
- North Richland Hills, TX
- Grand Prairie, TX
- Arlington, TX
- Midlothian, TX
Quote
Stop chasing the money and start chasing the passion.
Tony Hsieh
Timeline
Community Manager
Portico Management
07.2023 - Current
Community Manager
Phoenix Management
11.2021 - 06.2023
Community Manager
Grandview RV LLC
10.2019 - 10.2021
Community Manager
Fort Worth Housing/Elevate Management
03.2017 - 08.2019
Community Manager
BH Management Services, LLC
11.2011 - 09.2017
Legal Assistant/Paralegal -
Arlington Career Institute
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