Terri Lynn Stecklein

• Oversaw comprehensive store operations, including sales, customer service, and inventory management.
• Implemented strategic initiatives to consistently achieve revenue growth targets.
• Led team meetings to communicate objectives, share performance updates, and enhance workplace culture.
• Developed employee schedules aligned with business needs while maintaining budgeted labor costs.
• Conducted store audits to evaluate visual merchandising and implement adjustments for optimal displays.
• Utilized POS systems to monitor sales data, track inventory levels, and analyze performance trends.
• Ensured adherence to company policies, procedures, and safety regulations at all times.

• Delivered exceptional customer experience by selecting, training, and developing team members.
• Cultivated a proactive team attitude to inspire joy and overcome obstacles for customers.
• Executed sales and service strategies to achieve targets in sales, profit, and talent management.
• Reinforced outstanding customer service through accountability, recognition, and praise of team behaviors.
• Leveraged technology to enhance service experience for internal and external customers.

Led an operationally efficient store focused on a culture of sales and service excellence.

• Fostered a customer-focused team environment through hiring, coaching, and engagement initiatives.
• Utilized business reports to drive strategic decisions impacting daily operations and sales growth.

• Fully accountable for all functions of store operations, including interviewing, selecting and training all store employees on proper execution of job duties.
• Responsible for proper planning ensuring appropriate staffing levels, associate supervision, coaching and providing clear direction on overall merchandising standards, stocking and customer service expectations.
• Recruit, interview, select and train all store associates.. This includes extending job offers.
• Appropriate and timely resolution of associate relations and all customer issues partnering with district manager, regional manager and Human Resources as needed.
• Maintained store compliance on all corporate policies, procedures and directives and utilizes sound judgment in decision making and execution of same.
• Responsible for maintaining and managing all controllable store expenses to assigned budget.
• Perform all associate counseling and corrective actions, including annual performance evaluations and terminations as needed.
• Ensure accuracy of payroll information and process weekly.
• Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.
• Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
• Oversaw all business aspects of a store with a million dollar volume and 10+ employees.

• Increased ranking of home store from 357 at start of my position there to ending my first fiscal year ranked 97 in the company.
• Moved the boutique from Tier 5 to Tier 4 increasing the projected volume of the store.
• Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of Francesca's training programs and continuous coaching on and off the sales floor.
• Plans, delegated and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met.
• Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales.
• Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools.
• Creates and reinforces a proactive selling culture that focuses on building a confident and competent team in order to build a loyal guest following through clear and positive communication.
• Maintains a visually inspiring boutique that is compelling to guests by developing visual decision making skills and effective communication of our visual standards.

• Assist the Store Leader in all aspects of the store operations to maximize sales.
• Continuously track sales figures, goals, KPT's, by weekly, monthly and quarterly; track conversion; utilize the IPad by signing customers up in our profile system, talking about our rewards program and the benefits of opening a Dress barn credit card.
• Implement visual standards and directives according to Smart Sets provided to us by corporate.
• Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
• Assist the Store Leader in training and developing sales associates in all phases of store business especially in how to achieve personal sales experience and providing excellent customer service.
• Continuously network and recruit passionate associates, dedicated to exceeding customer expectations.

• Assigned daily work depending on which projects in the area took priority based on due dates and shipping schedules.
• Planned each day's course of action with Department manager as well as other seniors in the department to determine status of projects, number of people needed to complete tasks, timeline and areas work was to be completed in.
• This also included working with Department managers and seniors in other areas to determine their needs if additional staff was needed in other areas or if workload was light, when to offer staff approved time off.
• Trained both RFT's and temporaries on all aspects of project and their role, clarified expectations and understanding of their responsibilities, followed up with all employees working on the projects for clear understanding.
• Communicated with the product lines on status of current project, any changes, corrections or issues.
• Responsible for seeing that all staffing, materials, specifications, etc. were in place before beginning a project and used Oracle software system for ordering materials.
• Participated and completed ISO certification.